Connecting people with the best care and health solutions within their community.

Support to Multiple Account Managers, Customers and Internal Stake Holders. Providing case management of customer escalations, product services and complaints management. Troubleshooting and committing to deliver the right outcome for our customers. Coaching, development and onboarding of Internal staff on products, services, systems and processes. Achieve all Service Legal Agreement (SLA) requirements. Identifying system and process improvement opportunities and represent these changes for implementation as an overall focus on Process Improvement.

Multiple Deliver support to various Telstra Business Centre's (TBC), providing case management of customer escalations, product services/complaints management, billing analysis, troubleshooting and commitment delivery. Coaching and development to TBC staff, colleagues and stakeholders on products, services systems and processes. Creating opportunities for improvement and collaborating with the area general manager, local area managers, customer service consultants and process managers to implement appropriate and attainable strategies.Achieve all Service Legal Agreement (SLA) requirements.Identifying system and process improvement opportunities and represent these changes for implementation as an overall focus on Process Improvement.

Secondment

Drive sales and continue to grow the company financially using their values and policies in Sales of Telstra Mobile, Bigpond and Home phones. Handling of Stock take and customer escalations. Having the opportunity to communicate with customers firsthand. Provided valuable information of understanding and evaluating their needs and wants to price point and coverage that suited their lifestyle.

Mobile Retention in Telstra Enterprise and Government. Working closely with the Aquisition's team in retaining mobile services. Working openly as a team player, putting into practice company values and policies helped with prioritizing tasks and resolving trouble shooting to customer’s expectations. Ensuring all acquisitions were meet while migrating CDMA customers to Telstra new Next G network. Working closely with account managers and dealers and retaining a customer relationship to achieve customer satisfaction & continue in providing the right solution for all out mobile customers.

Telstra Exchange work, phone line repairs, installations, cut overs, customer service, attending to phone line/ADSL faults and priority assistance call outs. Always open to learn and develop new skills of how to be a Communication Technician with no prior experience before commencing this new role.

Dealing with Business Accounts on a daily basis. Answering inbound calls and providing resolution on Mobile/Fixed & Internet enquiries.Plan changesPhone upgradesNew ProductsTechnical SupportProblem Solving,

Dealing with consumer accounts on a daily basis. Answering inbound calls and providing resolution on Mobile enquiries.Plan changesPhone upgradesNew ProductsTechnical SupportProblem Solving,