• Create User Stories based on Implementation Feature base for sprint time boxes• Write and update Acceptance Criteria (Requirements) using BDD Gherkin format with scenarios and test accepted data format• Monitor sprint progress and development• Facilitate grooming sessions for requirement definition• Facilitate daily Sprint Stand Up meetings and Sprint Review Meetings• Facilitates ad-hoc fact gathering meetings with business and Engineering to determine root cause on issues requiring mitigation• Day to day monitoring of work and development for Engineering, business, and Engineering

• Facilitate requirement sessions to create Business Requirement and Functional Requirement documents.• Develop Use Cases and Business Process Flows• Create test cases and perform QA testing on multiple vehicles.• Create tickets in JIRA for Bugs/Defects found during the testing process.• Create SQL scripts to extract data and analyze results from testing.• Document as-is/to-be business models for processes in the telematics system.• Document application APIs and convert existing Domestic API usage guides into a Global usage guide by facilitating meetings with additional markets to verify data is available as per existing API and Data Models.

• Facilitate requirement sessions to create Business Requirement and Functional Requirement documents.• Develop Use Cases and System Process Flows.• Review project documentation and deliverables of business analysts for completeness and compliance with PMO standards.• Participate in weekly status reviews to forecast upcoming projects and resource allocations.• Communicate weekly project status to business stakeholders

• Product owner of marketing portal for insurance agents leading a team of 3-5 Business Analysts, Data Analysts and Developers. • Collaborate with client on delivery strategies of their products and services resulting in an increase of agents engaged in the client’s offerings.• Preform analytics of customer programs and provided recommendations based on findings• Facilitate solution architecture and project planning sessions.• Facilitate requirement sessions to create Business Requirement and Functional Requirement documents.• Develop Use Cases, Business Process Flows and UI/UX design.• Conduct weekly status meeting with internal executive’s and client’s representatives

• Lead analyst for the upgrades to the companies claims and billings systems for compliance with the Healthcare Reform Act• Facilitate requirement sessions to create Business Requirement, Functional Requirement, and Gap Analysis documents.• Develop Use Cases and Business Process Flows• Conduct weekly status meeting with business stakeholders • Mentor junior business analysts.

• As a consultant, gathered business requirements, create Business Requirement Documents (BRD), develop Use Cases, create Functional Requirement Specification (FRS) documents, request for proposal documents for multiple projects.• Collaborated with marketing team, resulting in new page designs for ecommerce site• Documented business requirements for the new iCare ecommerce site that is used in over 70 correctional facilities nationwide

• As a consultant used Business Analysis methods to gather business requirements, create Business Requirement Documents (BRD), develop Use Cases and create Functional Requirement Specification (FRS) documents, created project plans for the companies claim processing systems.• Define data architecture of SQL server databases and the relation to the user interfaces based on the business processes defined• Manage and develop a series of web based applications using ASP, ASP.Net, ColdFusion, JavaScript, CSS, HTML and SQL 2000/2005/2008 to assist users in claim processing, inventory management, call center operations and business reporting• Managed and developed a Claim processing application that is used to administer 750,000 claim record and 2.4 million legal documents valued at over 1 billion dollars• Managed and developed a Call Center application that allowed the company to handle calls in-house rather than outsourced resulting in annual cost savings of over one million dollars per year• Managed the development of an automated claims inventory system that increased productivity of claim processers, by allowing them to rapidly locate claim files for processing• Created and presented executive reports to the Trustee and CFO to analyze claims being processed

• Developed and managed the ETL process and Executive Dashboard integrating new and legacy systems. Notable Results• Created new underwriting application resulting in an improved efficiency and turnaround time of new policies• Created new corporate intranet site that allowed the organization to make updated information available to all domestic and international offices• Created new reporting system using Oracle database and Crystal Reports that provides access to data that was previously inaccessible in the old claims system, this reporting system resulted in companywide increased accessibility to data for processing claims and maintaining policies• Successfully integrated data warehouse system with legacy systems providing a keen insight into the company's business environment allowing for greater access to meaningful data.• Manage and develop a series of web based applications using ColdFusion, JavaScript, CSS, HTML and Oracle to assist users in claim processing and business reporting• Gathered business requirements and worked with overseas vendors to implement a data warehouse solution

• Managed all web development, front-end content and back-end processing, QA, Unit Testing, Version Control and User Acceptance Testing• Gathered Business Requirements, create Project Budget, Timeline and Milestones• Developed Use Cases, create Functional Requirement Specification (FRS) documents, develop testing plans and change management plans• Developed XML request packets using data from SQL database that were transmitted to web services though SOAP and HTTP requests• Created scripts to handle XML response and take XML content and map it to the correct tables and fields a database• Technical Lead of user interface design and development using ColdFusion, Flash, JavaScript, and SQL Server of an enterprise-wide reservation inquiry, booking system• Reported directly to the Director of Development. Notable Results• New state of the art reservation inquiry and booking system resulted in increased efficiency of agents in upgrading application as needed• Eliminated costly need for installing updates to worldwide agents by eliminating client/server application with new web based application• Developed Fly/Drive application with flexible allotment and other back-end features.

Notable Projects:. Penn State Museum Interactive Kiosk • Developed interface design and programming for a kiosk application using Flash and Action scripting to access information from a database and display it in a Flash interface• Application is used in kiosks throughout a sports museumNational Leisure Group - Travel Agency• Lead UI/UX designer using Photoshop, JSP, Web Sphere, HTML, CSS and JavaScript for a team implementing an enterprise-wide reservation inquiry, booking, and contact management system• Web Developer using ColdFusion, HTML, JavaScript and DHTML as part of a team that developed interactive cruise ship plans indicating locations of available cabins• These plans are used widely on most Travel websites today• Allowed increased efficiency for travel agents and other support staff in the company's call centers and stores to manage customer inquiries and book vacation packages. Merck, Various Locations in New Jersey and PennsylvaniaTraining• Provided software training in Adobe Dreamweaver and Adobe Flash applications for more than 120 individuals.

• Managed daily operations for an automotive training development production department comprised of video, graphics and editorial specialists (approx. 15 people)• Involved in product research and development, creating project budgets and timelines• Used instructional design methodologies to create Automotive Training Computer based training CD-ROMS• Responsible for interpreting requirements, designing layouts, researching information, deciding which multimedia tools to utilize, product development, and story boards• Created web application using ColdFusion, HTML, JavaScript and Access Databases that allowed researchers to keep track of development of learning modules• Developed Online Testing system using ColdFusion and Access Database.