Michael A. Email and Phone Number
Michael A. work email
- Valid
Michael A. personal email
- Valid
I've been a part of IT since 2012, providing excellent Technical Support and Consulting services to clients in Fashion, retail, surveillance and legal industries. I am a skilled IT professional currently perusing a bachelor's degree in computer information systems: Forensics and extensive experience in network administration, infrastructure management, and technical support. Demonstrated success in maintaining and administering company-wide networks, implementing security measures, and optimizing network efficiency. Adept at analyzing and resolving complex issues, collaborating with cross-functional teams, and providing exceptional customer service. Proven expertise in configuring and maintaining a wide range of network devices and software, including Dell SonicWALL routers, VoIP phones, and IP cameras. Strong knowledge of TCP/IP, DHCP, and DNS concepts. Proficient in tools such as Auto Task, Service Now, Microsoft Office 365, and AWS. Committed to staying current with emerging technologies and continuously enhancing skills. Possesses CompTIA Network+ and CompTIA A+ and Security + knowledge and experience.
Associated Students Inc. At California State Polytechnic University, Pomona
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Information Technology Administrative AssistantAssociated Students Inc. At California State Polytechnic University, Pomona Dec 2022 - PresentPomona, Ca, UsStudent Worker Position as IT Administrationo Directed over 400 computers and devices for over 300 employees and in configuration, testing, deployment, and routine maintenance of technical equipment such as: desktops, laptops, tablets, mobile devices, hand scanners, printers, scanners, and various peripherals.o Conducted Hardware and software audits for the purpose of asset management.o Assisted in the interview and hiring process of new potential IT student assistants.o Developed work processes and procedures along with documentation for IT department employees. o Assisted Administration Office with various projects and assignments as needed o Provide technical support in-person, by phone, or through remote desktop tools to end-users
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Small Business OwnerPro It Answers & Services Nov 2016 - Presento Served as a Systems Manager to business owners, analyzed current networks and determine a plan for upgrading various parts of network and negotiate with vendors for highest level of value and service.o Managed international customer accounts efficiently by completing business owner requests such as completing office migration from remote locations.o Implemented MS365 Business premium and configured MS Entra ID, Teams, Sharepoint and MS defender.o Procured, installed, and configured Dell SonicWALL solution for client headquarters and remote call centerso Used Ring Central to manage VOIP phone system, Splashtop RMM solution and MS365 for policy mngmt. o Coordinated office migration from remote location and successfully opened an additional call center due to due 75% increase in efficient call handling.
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Cyber Security OperationsWatchur6 Oct 2023 - Jul 2024Folsom, California, UsIn this startup I work closely with business partners, clients and team members to develop IT Security Plans, and training Solutions. Using prior experience in IT business administration, I am able to apply a technical mindset to this realm of cyber security. - Working with small - medium sized business in conducting risk assessments and improve client business compliance and security posture.- I was able to develop Technical and Managerial Policies for CPA firms according to NIST IR 7621, NIST 800-61 Rev.2 and FTC Title 16 Part 314. This allowed client security posture to become compliant with federal regulations.- I developed scalable workflow solutions in Microsoft Teams and SharePoint in the form of a secure customer portal where Policies, Discovery Documents and other media was shared between Client and Virtual Chief Information Security Officer (WatchUr6 team).- I served as the customer point of contact for existing communications and participated in Written Information Security Plan(WISP) development meetings. -
Director Of Cyber SecurityForensics And Security Technology - Cal Poly Fast Mar 2023 - Apr 2024Pomona, California, Uso Director of Cybersecurity – lead, coordinated and planned projects & workshops to engage students in the materials and theories being taught in school.o Directed a student research group in Artificial Intelligence and coordinated guest speakers.o Conducted Risk Assessment Presentation and engaged with students on how to perform one with the assistance of professionals in the field. -
Senior TechnicianTeamlogicit May 2018 - Jan 2019Ussenior technician • Plan, prepare, direct, and review email and software migrations (local exchange to hosted webservice)• Analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently. -
It Technician And ConsultantSpn Networks, Inc May 2014 - Jun 2016Santa Fe Springs, California, Us• Install, configure, and maintain servers and network devices such as Dell SonicWALL routers, Netgear L2 Switches, VoIP phones and management software, IP-Cameras, Ubiquity UniFi WAP devices. • Add/remove user profiles and adjust security permissions on client networks in both AD domain and workgroup environments using specific Line of Business application per client. • Provide 1 on 1 support over the phone, through remote desktop software or on-site for SW & HW issues including installation of MS Office, Adobe Suite, and all outlook / e-mail client situations. • Perform patch management, anti-virus and anti-spam mitigation and routine backups as part of Disaster Recovery Plans according to client service contracts using Trend Micro, Sophos, DATTO -
Technical Support SpecialistDw® Complete Surveillance Solutions Jul 2012 - Jan 2014Cerritos, California, Us• Provided expert technical product support for entire product list of IP cameras, NVR servers, Mobile app and IP Video Management Software for Windows, Linux, OSX, iOS & Android OS applications from a call center environment. • Using knowledge of TCP/IP, DHCP, DNS concepts I was able to configure and test customer devices routers, firewalls, layer2 managed POE switch to best suit IP camera traffic and remote access of surveillance devices. • Collaborated with SW engineers on identifying and mitigating SW bugs on DW Spectrum IPVMS. • Flashed device firmware, configure Static IP Subnet scheme, used SSH tools when dealing with LINUX ubuntu & OSX
Michael A. Skills
Michael A. Education Details
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California State Polytechnic University-PomonaComputer And Information Systems Security/Information Assurance -
Santa Monica CollegeAccounting And Business/Management
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Cerritos CollegeComputer Engineering
Frequently Asked Questions about Michael A.
What company does Michael A. work for?
Michael A. works for Associated Students Inc. At California State Polytechnic University, Pomona
What is Michael A.'s role at the current company?
Michael A.'s current role is Information Technology Administrative Assistant | IT Administration, Systems Management.
What is Michael A.'s email address?
Michael A.'s email address is ma****@****cit.com
What schools did Michael A. attend?
Michael A. attended California State Polytechnic University-Pomona, Santa Monica College, Cerritos College.
What skills is Michael A. known for?
Michael A. has skills like Os X, Consulting, Windows, Business Networking, Processors, Analog, Constructive, Email Clients, Figure, Windows Xp, Electronic Engineering, Entourage.
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