Michael A. Bussell Email and Phone Number
In the realm of Information Technology, my passion lies in orchestrating technological harmony across organizations, ensuring that every piece of the IT puzzle fits perfectly to support and enhance overall business objectives. My philosophy is simple yet profound: Technology should be an enabler, not a barrier, for both customers and employees to achieve their goals. With a steadfast commitment to excellence, I guide my teams and projects with a blend of innovation, strategic foresight, and a cost-conscious mindset.With extensive experience in IT customer service, operations management, and project management, I bring a comprehensive toolkit to the table. My expertise spans across IT budgeting, contract management, business process improvement, and Agile methodology, all underpinned by a solid foundation in computer hardware support, mobile device management, and Microsoft ecosystem mastery. My technical acumen is complemented by a strong leadership ability that inspires individuals to work collaboratively towards common objectives.My career is marked by significant achievements, including the successful management of a $10M IT budget and the orchestration of a major IT Service Management system migration that enhanced customer experience. I've led teams across multiple countries, achieving strong performance metrics and customer satisfaction. Notably, I've realized substantial cost savings through strategic vendor negotiations, such as a $420,000 reduction over a 36-month lease term for PC hardware and a $45,000 annual saving by transitioning to eFax services.I am eager to bring my blend of strategic vision and practical IT solutions to your organization. My goal is to create an environment where technology seamlessly integrates with business processes, driving efficiency and innovation. Whether as an advisor, a leader in IT strategy, or a partner in digital transformation, I am ready to make a significant impact. Let's connect to explore how I can contribute to the success of your team and the broader goals of your organization.
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It Infrastructure And Operations Manager AmericasNemakDetroit, Mi, Us -
It Infrastructure & Operations Manager AmericasNemak 2023 - PresentVilla De Garcia, Nuevo Leon, MxOversaw support of 5,500 PCs by creating and implementing standards and best practices. Ensured customer service levels were met and exceeded by providing structure and support measures. Led projects for process improvements with Information Technology, Human Resources, and Purchasing by providing deliverables that met company objectives. Managed ten direct reports located in multiple countries and ensured strong performance metrics and customer survey results were achieved.Created and managed $10M IT budget. Acted as project manager for IT Service Management (ITSM) system migration, including process improvements following Information Technology Infrastructure Library (ITIL) methodology, and provided improved customer experience with a new request interface. Evaluated staffing strengths, weaknesses, and training needs to create a consistent support team and to grow future leaders. Directed vendor relations and contract negotiations. Consolidated think-cell licensing for Nemak Americas, saving $3,000 per year.
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It Operations SupervisorNemak 2013 - 2023Villa De Garcia, Nuevo Leon, MxManaged support of 2,000 PCs by creating and implementing standards and best practices. Met and exceeded customer service levels. Led projects for process improvements. Directed IT support for 85 employees in the HQ office, including CEO, CFO, CIO, and EVP. Led eight direct reports to provide top-notch customer service and support while delivering resolutions within or exceeding service-level agreements. Designed, implemented, and managed an HR / IT process for onboarding and offboarding employees to ensure “Day 1” activities were ready and the security of IT systems when an employee left the company. Created and managed a $4.4M IT budget. Continually identified cost savings opportunities by leveraging synergies.Served as project manager for multiple large-scale projects, including Asset Management solution configuration and implementation, Windows 10 migration, Microsoft Office 365 upgrade, and PC technology refresh. Directly responsible for designing, implementing, and the support structure for Cherwell Service Management ITSM deployment. Oversaw vendor relations and contract negotiations. Supported SAP through vendor relations and internal employees. Drafted 135 IT policies, procedures, and SOPs for enhanced IT management and control. Saved the company $150,000 annually by negotiating better contracts with current mobile phone providers. Migrated to eFax service, reducing Plain Old Telephone Service (POTS) lines and saving the company $45,000 annually. Implemented Voice over Internet Protocol (VoIP) phone system, replacing analog phone system to improve end-user experience and introduce enhanced phone features. Reviewed all IT invoices to ensure accuracy and proper inventory of IT services to identify cost-saving opportunities within the IT department.
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Program Manager - Project Integration TeamBlue Cross Blue Shield Of Michigan 2013 - 2013Detroit, Michigan, UsProject manager for PC refresh program that included 10,000 desktops and laptops. Coordinated multiple team members to meet project scope requirements, including time constraints, budget restrictions, and project direction changes. Managed seven projects’ tracks, including financials, leasing, design and build, support, security, business-facing activities, and application readiness. -
Senior Manager, Global It InfrastructureMagna Powertrain 2010 - 2013Aurora, Ontario, CaLed support of 4,400 PCs and servers worldwide by creating and implementing standards and best practices. Created and managed a $1.3M IT budget. Served as project lead for mobile carrier migration to reduce mobile phone costs by 50%. Continually identified cost savings opportunities and leveraged synergies by cost reductions, aligning existing resources, and renegotiating contracts. -
Global Infrastructure-Server And Pc'SNemak 2007 - 2010Villa De Garcia, Nuevo Leon, MxDirected support of 5,000 PCs and servers worldwide by creating and implementing standards and best practices. Created and managed a $900,000 IT budget, realizing 18% ($162,000) savings under budget achieved by cost reduction, aligning existing resources, and renegotiating contracts. Project manager for global Microsoft Office 2007 Professional Plus testing and implementation. Provided customers with IT tools and IT training that added value and improved processes and customer loyalty.
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Manager Of Desktop And Hardware Support ServicesTeksid Aluminum 2005 - 2007Carmagnola, Piemonte, ItSupported 1,700 PCs and servers worldwide by creating and implementing standards and best practices. Created and managed all IT budgets and monitored all IT spending. Project lead for global Microsoft Active Directory implementation and consolidation project. Project lead for global Microsoft Exchange consolidation and migration project. Project lead for a NAFTA region network redesign and implementation reducing costs by over $120,000 / year while improving the network topology and performance. Negotiated and executed a $2.2M global Microsoft Enterprise Agreement that included cash-back incentives from Microsoft for competitive product removal.
Frequently Asked Questions about Michael A. Bussell
What company does Michael A. Bussell work for?
Michael A. Bussell works for Nemak
What is Michael A. Bussell's role at the current company?
Michael A. Bussell's current role is IT Infrastructure and Operations Manager Americas.
Who are Michael A. Bussell's colleagues?
Michael A. Bussell's colleagues are Sandra Rivera, Crystal Carlson, Abdullah Avcı, Aender Fagundes, Maye Mejía, Gosnell Kent, Ronaldo Mendes Costa.
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