Security Operations Engineering Manager
Current• Managed uninterrupted 24x7x365 security monitoring to Department of Defense (DoD), federal customers operating in Microsoft’s federal environment • Developed projects, increased federal environment security posture, formalized repeatable processes, procedures in accordance with federal policies, regulations• Briefed executive leadership on federal environment security posture, increased awareness, facilitated informed decision making on training purchases, security tool improvement, alert suppression, case load, analyst fatigue • Conducted weekly quality assurance reviews with analysts, increased productivity and efficiency by reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) security cases by 25%