Michael A. Intile Email & Phone Number

New York, Ny, Us

Woodbridge, Nj

• Cultivates a nurturing, team-centric atmosphere where collaboration thrives.• Provides unwavering support, comprehensive training, and ongoing development opportunities for Team Leads and team members, ensuring their path to success.• Empowers associates through guidance, training, and continuous monitoring to enhance the customer journey.• Welcomes and effectively communicates changes, fostering adaptability within the team.• Conducts constructive observation sessions and timely feedback, fostering growth and improvement.• Demonstrates on-the-floor support by acknowledging achievements, addressing queries, and handling escalated situations with care.• Ensure reps uphold service level standards for non-call tasks consistently, including text and emails.• Plays an active role in our inclusive interview process, offering valuable insights and recommendations.• Consistently conducts thorough reviews of calls and transactions, delivering feedback promptly to enhance performance.• Enhances team efficiency, adaptability, and expertise to meet evolving business and customer demands.• Actively participates in departmental training sessions and meetings, staying abreast of policy and procedural updates.• Ensures seamless administrative operations, including attendance management and approvals.• Proactively identifies trends, shares insights, and contributes innovative ideas.• Nurtures collaborative relationships across various departments to achieve collective business objectives.• Manages profitability by implementing effective processes, such as rate optimization and fraud prevention.

Bachelor Of Arts (B.A.), Criminal Justice With A Concentration In Forensic Psychology

Associate Of Science (A.S.), Criminal Justice