Michael Mcneal Email & Phone Number

Beaverton, Or, Us

Loan originator. SAFE licensed (high score). NMLS 2614505

Managed a 100-200 monthly loan portfolio from cradle to grave, in 13 states.Reconciled 50-150 invoices monthly for approval, negotiation or reductions.Maintain and manage relationships with 14-18 Foreclsoure Law Firms, in order to process loan foreclosures successfully. Reconciled reinstatements, payoffs, redemptions payoffs and judgements figures.Respond to and review 100-150 emails daily.Demonstrated proficiency in understanding loan underwriting, servicing, escrow, settlements, transaction processing, payment history, document execution, legla pleas, judgments, and state procedures. Understanding and adherence to CFPB, SCRA, FDCPA, Dodd Franck and RESPA guidelines.

Worked with distressed borrowers who were delinquent on their mortgages. I helped them obtained and understand documentation requirements for Loss Mitigation review. I calculated income, reviewed for repayment plans, and determine borrower feasiblity . I also underwrote loan modifications, and presented mod offers to Investors for approval. I fulfilled SAFE requirements by explaining modification offers. Finally, I made sure all mod documents were signed and proper funds were received. In the case of a denial, I was also responsible for relaying the information to the borrowers, and provide reasons along with their alternativers.

Beaverton, Or

• Reviewed loan payment, escrow and transaction histories to ensure the accuracy of prior and current Change Notices or Fee Notices prior to filing.• Reviewed Bankruptcy docket via Aacer and Pacer for prior Notices, Plans, Plan Amendments, Relief or Agreed Orders, Loan Notes and Mortgages; in order to prepare Escrow, Interest Rate, Heloc and Arm Payment Change Notices for filing or Post Petition Fee Notices. • Calculated proper credit amounts for missing PCN’s of PPFNs, and had amounts applied and loan reconciled. • Coordinate with national Law firms and their Attorneys to ensure corrections, filings, amendments and withdrawals were perform accurately and timely best on states legal guidelines.• Created reporting including pivot tables in order to audit monthly production within Loansphere.• Ensure fee notices were within States’ fee guidelines and could be claimed. In addition, made management aware updated fee restrictions based on feedback from local counsel. • 430-560 loans reviewed on a monthly basis.• Did 3-4 SCRA eligibility checks on a monthly basis

Beaverton Or

• Served as Corporate Representative responsible for negotiating settlements at Foreclosure Mediations or Settlement Conferences.• Was responsible for executing Settlement Agreements, Foreclosure Documents, Stipulated Agreements, Affidavits and Declarations.• Testified in trials to the accuracy and validity of Notes, Mortgages, Title Reports, Assignment of Mortgages, Payoffs, Reinstatements, Transactions Histories, Hud-1’s, Collection and Default Letters, Comment Histories, Loss Mitigation Histories, Credit Reporting, and various other mortgage serving files and legal documents.• Regularly learned various departments’ full procedures within 5 days to 48 hours; in order to testify to a given department’s processes and how they related to the case.• Understood and knew how to obtain current or prior Servicers’ payment, escrow, hazard and comment histories, in order to explain the information to Borrowers, Judges, and others. • Collected and processed Borrowers’ financial packages. Then directed and collaborated with Loss Mitigation to develop the best modification option for borrowers. I would then sell the option to the Borrower, borrower’s Counsel, Judge, Mediator, or Referee.• Worked side by side with Legal Counsel, Opposing Counsel, Judges, Referees, Mediators and the companies Loss Mitigation, Bankruptcy, and Foreclosure departments daily.• Attended Mediations and Settlement Conference in order to negotiate a loss mitigation option in a foreclosure case or cash settlement in a defensive litigation cash.• I’ve participated in over 1000 mediations, settlements, foreclosure trials and depositions.

Beaverton Or

• Attended distressed homeowners events held by Consumer Advocacy groups, HUD, and FNMA; in order to review borrowers for loss mitigation. Attendees in the 1000s. • Underwrote Modifications, Repayment Plans and Forbearance on the spot if all financials were present.• Collected and processed Borrowers’ financials. Educated borrowers on financials documents required for their particular financial situation and loss mitigation options. • Processed highly sensitive and risk associated escalated communications and issues from a variety of external parties: governmental and federal agencies, and advocacy group agencies.• Convened face-to-face discussions with distressed homeowners while reviewing their financials and hardships status in order to establish a realistic resolutions: forbearance, modifications, short sales, deed in lieu of foreclosure.• Applied Borrowers’ financials in determining income for approximately 1500 underwriting loan modifications.

• Managed performance of 12-16 Loss Mitigation Call Team Specialists.• Developed and coached employees by providing clear expectations and goals. • Managed performance through consistent reviews and utilization of production metrics.• Developed reporting to improve reporting on SLA’s.• Managed various projects to improve processes and implement change.• Negotiated over 200 short sales with realtors and management.

Beaverton, Oregon

• Analyzed pertinent financial information and account documentation to properly determine the best foreclosure alternative for borrowers facing hardships.• Underwrote loan modifications and negotiated short sales of homes.• Managed, prioritized and maintained a portfolio for maximized efficiency, lower TAT and met strict timelines.• Development and trained of other Asset Specialist. This including being the Trainer in two 3-week new hire classes.• Worked directly with Clients to determine appropriate resolutions for delinquent portfolios.

Chattanooga, Tennessee Area

• Contact customers owing outstanding medical bills and attempt to collect payment or insurance information. • Locate unbilled insurance, billed and followed up with outstanding insurance payments.• Skipped traced using numerous resources to located customers. • Contact Insurance Companies to resolve outstanding claims• Negotiate repayment plans with customers owing outstanding medical bills • Maintain a collection portfolio of over 3000 accounts

Chattanooga, Tennessee Area

• Performance managed 3 groups consisting of 24-60 Call Center Specialists & Coaches• Assisted in the development of the Training Department/Coaching Department and Production Department.• Drove performance through consistent reviews and utilization of production metrics• Monitored and took action on TKS, personnel and payroll issues, conducted performance appraisals annually, and maintained employee records.

Generals

General Studies