Michael A. Melzer Email & Phone Number

Leesburg, Va, Us

Lansdowne, Virginia, United States

Implemented the migration of a mission-critical application, AngelBase, to an updated Windows environment. • Customized application comprised of a series of Windows web servers and database servers in AWS EC2• Coordinated project tasks with internal staff and vendors involved in the migration• Ensured internal business units user needs were addressed in design/implementation• Resolved user issues after launch via help desk management and troubleshootingOptimized costs and functionality in the AWS environment to save 30% on operational costs.• Created automated server shutdown schedule in line with operational user requirements• Improved system performance and lowered costs by updating servers to next generation instance types and converting disks to the more cost effective GP3.• Decommissioned legacy servers and remove old snapshots• Enhanced application security by enforcing MFA on IAM user accountsBuilt out capabilities within Microsoft Intune to replace existing legacy systems. • Implemented patch management and software deployments, security baselines, software inventory and disk encryption to maximize performance• Collaborated with internal business units to tailor applications to their needs

Lansdowne, Virginia, United States

Engaged with vendors to perform annual IT security audits tailored to organization size and sector• Mitigated high level security risks that were identified by the vendor• Compiled reports from vendor in user friendly formats for senior executives• Audit findings shared with the Board showing exceptional results for an organization of our size and sectorRevised Backup strategy and Disaster Recovery (DR) Plan to respond to unplanned incidents and resume business operations after a disaster. • Replaced old, costly, hard to manage backup tools with the native AWS Backup• Improved speed for back up activities that were faster, cheaper and easier to manage• Issued a formal document outlining how to respond to unplanned incidents and resume business operations after a disaster• Integrated revised DR Plan as a key part of a Business Continuity Plan (BCP)Integrated Plumsail Helpdesk into SharePoint as a cost-effective alternative to the preexisting helpdesk software.• Collaborated with stakeholders to get input and feedback on application needs.• Configured and tested product features based on existing requirements and explored additional enhancements to further improve user experience.

Lansdowne, Virginia, United States

Research and evaluated secure and reliable cloud-based solutions to meet email archiving and compliance requirements and provided recommendations to leadership.• Documented key system processes and stored in a centralized repository for IT support personnel to reference as needed and provided internal training • Provided a mechanism to retrieve and restore files faster in the event there is an urgent HR/Legal request• Implemented a reliable SaaS archive solution that was under budget and easy to maintainPartners with vendors to upgrade/refresh critical infrastructure devices.• Coordinated the migration to virtual cloud appliances as our on-prem servers were moved to the AWS cloud. • Accessed Cisco Meraki dashboard web interface to review and monitor devices (switches and WAPs) and troubleshoot network issues

Lansdowne, Virginia, United States

Served as Project Manager during the design, development, implementation and maintenance of a new volunteer management system for the organization. • Managed multiple vendors throughout the lifecycle of the application as additional modules were extended into the system. Communicated timelines and documentation to appropriate teams. Developed detailed workflows and Visio diagrams that document key business processes• Researched and identified a replacement system for the Case Management/Inmate Tracking Tool. Gathered requirements, analyzed system needs, and defined reports specifications before identifying a suitable web-based application that could be tailored to the internal customers’ needs

Washington D.C. Metro Area

Washington D.C. Metro Area