Michael Nass Email & Phone Number

Chicago, Illinois, United States

Zenoti is the #1 cloud software for spas, Fitness, salons, and medspas for one reason--our technology helps our customers elevate their guest’s experience, unify their brand and operations, and automate their business with new technology like AI and machine learning. provides an all-in-one, cloud-based software solution for the spa, salon, med spa, and Fitness industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.Zenoti powers thousands of spas, medical spas, fitness, and salons in over 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing AI automation programs, and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. From online booking to self-check-in, from e-paying to leaving reviews – the modern, touchless experience we give your guests is simply magical. Zenoti Mobile brings simplicity to the complexity of running your business. Staff have an easy-to-use system and are able to elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations.Zenoti's enterprise platform is designed for the multi-location business with rich reporting, corporate level controls, and more. Other Zenoti features include digital consultation forms, inventory management and enterprise custom reporting.

Greater Chicago Area

INDIRA Salons Spas | Chicago, IL / Green Bay, WI | 1998– Present Co-Owner, Executive VP of Marketing, Operations, and FinanceCreated the business plan for a business of multi-location high-end salons and spas, designing and opening 7 locations. Manage all financial obligations of the company, with a $4.0M operating budget. Provide leadership training and coaching to team members, manage sales and promotional efforts and lead corporate growth and vision. Developed and grew the brand, with continuity across all salon locations, including business web site, and a diverse and unique portfolio of service offerings. Manage all P&L, financial recordkeeping, payroll, taxes, and related procedures, identifying areas of opportunity for cost reduction and risk reduction.• Spearhead highly-profitable referral programs, social media, rewards program, and in-store promotions that increased following 8% in 2016 that contributed to a $280M increase in growth. • Monitored the success of all programs and modified each as appropriate to ensure goal attainment, leading the business from inception to four locations across two states with a highly skilled staff of 70 people.• Directed operational excellence, personally training all staff members on customer service and upselling techniques for products and services, customer retention programs, and client re-booking.• Recruited, hired and mentored company leadership team, developing a bi-annual leadership-training program that focused on ensuring all team members met to corporate standards.• Lead financial negotiations with lenders throughout the development of each location, from inception to opening.

Green Bay, Wisconsin Area

Directed all operations for a Real Estate Development Corporation specializing in acquisitions, management, and adding value. • Currently managing a 13K square foot shopping center in Green Bay with five tenants, including INDIRA Salon and Spa.• Developed a $2.0M project from inception, aligning all financial sources, directing design, managing construction process, leasing and managing all tenants. • Purchased existing 60-year-old, 25K-square-foot shopping center, conducting extensive renovations that added value to the center before selling it at a 37% profit margin.• Ensured under budget and on time completion extensive refurbishment of equipment, spaces, and exterior.

Green Bay, Wisconsin Area

Responsible for the commercial banking originations and management in the local market and provide leadership for a three-branch network. Managed a staff of 4 including a commercial lender, credit analyst and 2 administrative assistants. Provided direction and feedback on a daily basis. Worked with other business units within the bank to cross sell various bank product. Responsible for business development and credit quality within the local market.

Green Bay, Wisconsin Area

Led commercial real estate lending activities for the Green Bay market for a Wisconsin-based financial institution with more than $29NB in assets, operating in eight states with more than 200 locations.• Customers included retail, multi-family and industrial developers and investors for both new construction and acquisitions. • Managed a $100M loan portfolio, which grew 25% over three years.• Worked with key clients to negotiated new opportunities, create partnerships and increase account value.

Greater New York City Area

Global Real Estate Equity - Senior Account OfficerResponsible for the underwriting support of a $45MM equity offering for a twelve-building office/retail development located in Warsaw, Poland. Wrote a detailed offering memorandum that included a prospectus, in-depth market and economic analysis of Poland and Central Europe, cash flow per-forma and valuation model.Institute for Global FinanceParticipated in a 14-week intensive global finance management training program. Curriculum primarily emphasized credit management and evaluation skills; including applied analytics, economics, financial derivatives, risk analysis, credit structuring and bankruptcy/litigation strategy. Challenge Portfolio - Account OfficerAssisted with the management of a $400 million commercial real estate loan portfolio comprised of multi-family, hotel and office properties. Worked closely with account management to identify and manage investment risks. Assisted with the development and execution of loan transactions that reduced non-performing assets by $125 million. Significant transactions include the restructuring of a $30 million letter of credit back-stopping tax-exempt bond financing on a 456-unit apartment complex resulting in a $2 million loss recovery and the restructuring of an $80 million loan on a 690-room luxury hotel that resulted in a $6 million loss recovery. Prepared annual reviews of loan relationships which included researching and analyzing market conditions, analyzing property operations and conducting in-depth financial analysis of the borrower/guarantor.

Greater Los Angeles Area

Managed a $7 million territory for a manufacturer of plastic films. Sold to and service accounts in the medical packaging, office products and automotive industries. Responsibilities included new account development, sales forecasting, initiating and implementing sales projects and contract price negotiations. Territory encompassed 5 southwestern states. Achieved 110% of sale goal.

Master Of Business Administration (M.B.A.), Finance, General

Bachelor'S Degree, Marketing/Marketing Management, General