Michael A. Sendecki Email & Phone Number

- Manage a national client management team in Merchant Services that is focused on revenue, profitability and coverage objectives- Effectively articulate competitive value proposition using consultative approach and analytics that support strategic merchant priorities- Continuously review merchant landscape and recommend, develop, and implement new and creative approaches to growing their business- Successfully negotiate card acceptance agreements- Collaborate with stakeholders including Marketing, Finance, Pricing, General Counsel's Office, Card Issuers, Payments Consulting, Compliance, Risk and others

- Proactive development of strategic business planning activities for national merchant relationships and execute on initiatives to increase revenue and profitability- Retain and expand client relationships through effective engagement with senior decision makers- Navigate and coordinate key stakeholders within a matrix environment (Marketing, Risk, Legal, Compliance, Pricing, Finance and Client Management)- Understand specific client priorities through a consultative sales approach, identify mutually beneficial business opportunities and effectively explain and propose American Express analytics and insights solutions that will support client priorities- Successfully negotiate business solutions and acceptance agreements - Provide thought leadership and present strategies and updates to senior management

- Successfully managed and developed a merchant services portfolio delivering on charge volume expansion and penetration goals- Collaborated on cross functional taskforces to deliver Merchant Services operational efficiencies and increase employee satisfaction levels

Singapore

- One of 35 candidates selected globally to lead an innovative international assignment- Successfully executed against a mandate of creating a new platform to capitalize on an emerging medical travel trend in Asia by increasing AXP market share of inbound medical spend in Singapore, Thailand, Malaysia and India- Solved complex deployment issues in a matrix environment and provided concise recommendations to leadership- Immediate incremental impact of $1M upon program launch in Q4 2008

- Successfully managed and developed a merchant services portfolio delivering on charge volume expansion and penetration goals - Collaborated on cross functional taskforces to deliver Merchant Services operational efficiencies and increase employee satisfaction levels

- Managed through influence the external retail partner relationship for Levi’s flagship stores in Canada and articulated to senior management winning strategies based on rigorous analysis- Expanded Levi’s national retail relationship delivering on sales and marketing goals- Identified opportunities and ensured successful execution of marketing, financial and operational plans

- Managed a national portfolio of 550 independent franchised accounts- Analyzed and converted market trends into profitable strategies- Achieved sales, marketing and retention goals

- Identified financial trends and leveraged market arbitrage opportunities- Managed risk exposure by executing hedging strategies- Profitably traded commodity derivatives on the Chicago Board of Trade

Leadership Excellence

Executive Mba

Dual MBA with Université du Québec à Montréal

Executive Mba

Dual MBA with Université Paris Dauphine

Ba, Economics