Michael Stanley Email & Phone Number

◉ Determined, committed and versatile project management master's graduate. Received a distinction as my final master's classification to go with my first-class honours degree in business and management. ◉ Nine years experience working in customer facing roles, from sales to delivery services, both as an individual and as part of effective teams.◉ Volunteer youth leader, regularly organising, planning and carrying out both smaller scale activities and large multi-day events for participants.◉ Led a team and trained individuals in relation to a multitude of skills, such as organisation, team working and interacting with the public, when volunteering as a church service representative.KEY SKILLS INCLUDE:✔ Communication- Attentive listener in all roles employed in or volunteered for, ensuring needs are understood and feedback is clear and concise.- Conducted three twelve week trainings programs for new volunteers upon the the beginning of their voluntary period, employing empathy and a keen listening ear to ensure gaps in understanding were overcame and concerns of theirs were dealt with.✔ Customers Service- Nine years experience in customer facing roles in multiple industries, regularly dealing with customer complaints and receiving positive feedback from customers.- Consistently receiving positive feedback from line managers as well as awards such as 'Employee of the month' at McDonalds or 'Summer Sales Superstar' whilst employed for Clarks.✔ Project Management- MSc from Cardiff Metropolitan University in Project Management achieving a distinction classification.- Experience using project management skills to carry out multi-day camping activities for a youth group.✔ Teamwork- Six years experience working as a member of a team in a customer facing role. 4 years experience working in a team as part of MSc and BA (Hons) degrees, always receiving high marks.- Experience leading teams and conducting training towards organisation wide goals during my time as a church service representative.✔ Organisational Skills- Three years delivery driving experience, independently working towards time schedules and overcoming any issues arising due to circumstances such as vehicle issues or customer complaints.- Five years experience carrying out a range of voluntary roles supporting young people, from teaching classes to organising large scale online and in person events.