Michael Swanson Email & Phone Number

Industrial Engineer | Robotics Technology | Product SuccessAs a Sr. Customer Solutions Manager at Amazon Fulfillment Technologies & Robotics, I leverage my Industrial Engineering degree and passion for product development and new technology to drive customer satisfaction and operational excellence in the robotics fulfillment network. I manage the success of robotics equipment across the North East and Midwest region, facilitating network-wide rollouts of new robotic technologies and tools. I also develop and implement mechanisms and processes to enable my team to scale, build expertise, and innovate to address the needs of operations and robotics customers. My strengths are in my ability to effectively communicate and drive optimal performance by building customer trust through data evaluation and exceeding expectations in my deliverables. I'm constantly seeking to improve myself and my work by working backwards from the customer perspective and collaborating with diverse stakeholders.

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  West Virginia University

  Graduate