• Collaborated with team to ensure the operation of over 500 hundred VMs, Including Windows Server 2019, Windows Server 2016, and Windows Server 2012, RHEL 7, CentOS 7 VMs• Monitored SSCM to ensure update compliance on Windows devices. Troubleshot SCCM/WSUS update issues • Provisioned or Disabled users account in Microsoft Azure and across multiple non-cloud domains• Troubleshoot Active Directory Group Policies • Worked, documented, and closed Remedy tickets daily• Support DevOps software versioning with Ansible scripts • Worked on Microsoft SQL HA instances, troubleshoot SQL Maintenance Plan’s errors• Used T-SQL queries to verify various metrics as it relates to troubleshooting in-house software• Participated in creating VMware server templates, right sizing the template depending on the template’s function• Created batch, PowerShell, Bash scripts to automate tasks• Troubleshoot VMware Virtual Desktop Infrastructure (VDI) desktops• Assists users with computer/VPN login issues and updates

• In support of the U.S. Army: Monitored, administered, and maintained, the Microsoft Teams Unified Communication Services, in hybrid cloud/on-premises virtualized environment across multiple commercial and DoD data centers • Supported, with IT team; 1.2 million O365 Office/Microsoft Teams accounts on behalf of the U.S Army• Contributed with the cybersecurity risk management posture by working DISA STIG, ACAS and SCAP remediations for servers and workstations• Administered Windows servers’ patching and updates using a combination of WSUS, SCCM• Supported VMware vSphere, vCenter, and VDI Windows for use in DoD Unified Communication suite• Operated, maintain, monitor and manage tools like Microsoft SCOM, Microsoft SCCM• Monitored the health of systems using tools like Splunk, nGenius NetScout, and Elastic Stack • Managed RHEL Linux and Windows servers, storage, and backups• Management of Active Directory objects and GPOs across multi domain forest• Effectively troubleshoot and resolve advanced servers and customers’ issues in the DoD IL5 cloud computing environment• Provisioned Microsoft 365 DoD licenses• Managed accounts and group membership in DoD Azure Government cloud• Work with DISA in summiting Ports, Protocols, and Services Management (PPSM) requests and other routing issues• Created PowerShell scripts to query system status and other tasks as required • Troubleshoot security settings to support PKI-Based client authentication on servers and VDI workstations• Provided day-to-day System Administration functions, including effective provisioning, installation/configuration, patching, operation and maintenance of systems hardware/software, network hardware/software, storage systems

• Provided server administration, Level 3 IT Support, to 47 U.S. Military Medical Treatment Facilities around the world and in the continental United States• Troubleshoot and resolve issues on Windows Server 2016, 2012, 2008, IIS, ColdFusion 11 and ColdFusion 2018, Windows 10 and network connectivity• Maintained and troubleshoot IIS 10 web servers using PowerShell scripts and IIS’ log files• Worked on effort to migrate services from Windows Server 2008R2 to Windows Server 2016• Participated in documenting requests using Port, Protocols, and Services Management (PPSM) forms• Participated on STIGs remediations, and ACAS scans• Troubleshoot issues in Microsoft SQL Server 2014, SQL Jobs, Triggers, write SQL queries as necessary• Coordinated and provide support for deployment of upgrades, updates and hotfixes for the Surgery Scheduling System. (S3.) This product has some similarities to MHS Genesis. • Troubleshoot issues as it relates to CHCS, Innovian file share transfers, secure FTP issues, SQL Jobs• Interacted with other technical support personnel and management as it relates to tickets using of BMC Remedy and emails

• Assisted with team in migrating over 30 databases from SQL 2008 to SQL 2014• Optimized SQL queries and in some cases, convert the queries to store procedure or triggers• Created views for display data in reports• Used SQL Server Reporting Services to create reports

• Maintained workstations and network connectivity of 15 Windows/Linux servers and 70 Windows 10/Windows 7 devices and VOIP phones• Managed workstations and user accounts in Active Directory in a Windows domain• Assisted in configuring Cisco routers, switches and other networking devices across 8 buildings• Managed DHCP scope for over 300 devices and create IP reservations• Managed Wi-Fi connectivity for members and vendors across the 500 acres of property• Tested Microsoft Azure’s Cloud backup and Virtual Machine Server migration as company option• Assisted in performing servers’ backup and disaster recovery using Backup Exec• Deployed two SharePoint 2016 Group Calendar; one for Scheduled Events, another for Staff Schedule• Deployed a SharePoint Document repository for departments’ business Continuity• Administered the company’s mailboxes and distribution lists in cloud Exchange Server 365 • Managed the company’s IIS 7.5 web servers and some WordPress support in Apache • Maintained the back-end of two phone apps used to track members’ scores. Currently the two apps have a bit over 6000 active users• Managed MS SQL 2012 databases & replication across networks and RackSpace’s cloud• Created PowerShell scripts in combination with Task Scheduler to perform weekly jobs• Managed the company’s 50 license Mitel IP-based phone system • Tracked network usage; work with data and voice providers to resolve any outages• Troubleshooted and resolve servers, computer workstations, printers, and faxes issues• Assisted in creating web pages for administration of members’ related data using .Net 4.0, JavaScrip, HTML, Bootstrap and JQuery in support of over 40.000 members• Created pilot for a store locator map feature with driving directions for the benefit of our 600 national and international clubs

• Responsible for IT Department’s staff hiring, training, and evaluation• Coordinated IT duties with seven staff members to maintain over 1400 workstations • Planed continuity of operations for disaster recovery using Dell PowerVault, Symantec Backup Exec 2010, and Rackspace’s Cloud Server Backup• Created a SharePoint 2010 portal for document management• Oversaw the network operation routers, firewalls, switches in LANs, remote access capabilities with VPN across three school locations• Procured supplies and services for voice, data, and print services• Developed policy for campus-wide Software Approved List• Directed verification of database replications across campuses in SQL 2005 servers• Designed and coded in IIS6.0/ASP.NET/SQL 2005 a biometric attendance system• Designed, coded, and deployed an intranet Phonebook web application in windows 2003/IIS 6.0/ASP.NET/SQL 2005 • Used Gantt charts to keep track of projects and inform progress to stake holders• Directed and coordinated migration of email system to cloud email with Rackspace• Defined policy for physical security of communication equipment and server rooms• Headed the process of developing and implementing IT systems for maximum efficiency• Defined requirements and coordinates planning for installing system improvements• Headed problem resolution, project prioritization in the organization within the IT scope

• One-man team who designed, tested, implemented, and maintained SharePoint 2007 for NIPR and SIPR networks across 6 U.S. Air force squadrons in the Manas Transit Center in the Kyrgyz Republic. About 1200 personnel depended on SharePoint for their duties• Created SharePoint 2007 custom workflows on behalf of the customer• Managed SharePoint 2007 Site Collection for each Squadron on base• Use Microsoft InfoPath to create reports and online questionnaires. • Configured access rights to rotating functional area Records Managers with Active Directory for each squadron’s SharePoint collection• Provided SharePoint training for Record Managers• Configured and deployed SharePoint’s Web Parts• Monitored daily execution of Microsoft SQL database backup jobs, SQL servers’ logs• Responsible for updating content on Microsoft SharePoint servers, multiple websites, and databases for the viewing of over a thousand customers• Created, deployed, and maintained websites for the base using VB.NET, JavaScript, ASP.NET, and HTML technologies• Prepared clear and concise reports for various customers in Microsoft Excel • Created web-based surveys for various customers in Internet Information Server (IIS) using Microsoft Visual Studio• Developed and documented procedures for content management in SharePoint• Modified tables’ schema in Microsoft SQL to allow for new requirements• Managed security access with Active Directory for various websites

• Created web prototype equipment ordering web front for outside facing customers• Developed web pages with HTML, CSS, Ajax, JavaScript, ASP.NET• Developed database schema and referential integrity in tables• Normalized tables up to 3rd normal form• Used encrypting technology like Secure Hash Algorithm to encrypt key columns in tables

• Added, removed, and transferred user and computer accounts in Active Directory domain for unclassified (NIPRNET) and classified (SIPRNET) networks • Used BMC Remedy ticketing system to log all customer issues• Baselined Windows XP workstations before entering the domain• Added, removed or transferred Microsoft Exchange server mailbox accounts• Used Microsoft Remote Desktop to remotely troubleshoot and fix computer problems• Ensured all relevant patches and updates were distributed across supported computers• Helped diagnose and isolate network problems• Followed and enforced information assurance policies• Interfaced with Information Manager Officers (IMO) related to unit-wide issues• Provided training for IMOs to include Symantec Ghost, MS Office, Outlook, installing Microsoft WSUS client, and joining computers to the domain • Supervised and trained the helpdesk team; provided support to 700+ users including platoons newly stationed in camp• Maintained, updated, and created reports using the Help Desk Database ticketing system

• Supported the IT infrastructure for the Central Poppy Eradication Force in Kabul• Supervised a team of four technicians• Managed and maintained a network consisting of three Windows 2003 Advanced servers, one SQL 2000 server, one IIS 6.0 server and over 70 Windows XP workstations• Assisted in configuring and troubleshooting VSAT satellite communications• Responsible ensuring Ethernet standards were followed when networking buildings• Ensured patches and updates were distributed across supported servers and computers• Used VB script jobs to automate updates; conducted IT equipment daily checks, maintenance, and repair.• Compiled daily IT reports for management in Microsoft Excel• Coordinated labor with local nationals for underground data cable runs between buildings• Assisted in training new employees (military, non-military personnel, local nationals)

• Maintained, with IT team, over 400 Windows NT/2000/2003 servers, web servers, database servers and FTP servers• Created MSI distributable applications with Visual Studio and Setup programs with Install Builder• Experienced in the usage of VB script and batch job processing• Created .Net Framework compliant computer programs to address servers’ complex technical needs:-SiteManager: Enterprise-wide change management application (CSC Leading Edge Forum finalist. 2003)-AutoUpdate: Application created to perform automated SiteManager upgrades (VB.NET and VB 6.0)-BCP Extractor: Application similar to MS DTC. Used to extract data out of SQL tables-SMTP Tester: Application created to test SMTP functionality in Windows servers-Start/Stop IIS: Application used to cycle all web server’s services-Web Alert: A program used to send electronic messages after a web page has been altered (Response to Code Red worm. August 2001)-Encrypt: Active X DLL used to encrypt data fields in database servers.• Created extensive documentation for procedures and programs • Coded and maintained an intranet ASP.NET/SQL 2005 inventory system• Proposed and helped deploy the automation of a database maintenance plan for SQL 2000/2005 servers • Administered and managed CSC’s iSolutionsTM project source code. iSolutions is a business application used for rating, quoting, and issuing property and casualty insurance policies• Performed configuration of server hardware before commissioning new servers• Assisted in the evaluation of IT products