Accomplished, business owner with 30 years of restaurant management, retail and service industry experience in a fast-paced environment. Able to motivate and train staff to deliver the highest standards of customer service, ensuring increased customer loyalty. Looking forward to apply my strong leadership skills and proven track record of managing team members to operate multi-unit stores.PROFESSIONAL EXPERIENCERestaurant Manager, Shakey’s Pizza Parlor (Nashville, TN) 1977 - 1978Performed all aspects of restaurant operation including hiring, training, coaching, promoting, cost controlling and increasing annual revenue.Reduced variable costs through controlling labor overtime, inventory and food waste.Consistently exceeded monthly sales goals by training staff, improving customer service and creative promotions.Restaurant Manager, Shoney's (Nashville, TN)1979 - 1983Hired, trained and coached 40+ team members on customer service skills, food / kitchen knowledge, health and safety standards.Maintained employee retention rate through training programs, performance reviews, motivational coaching tactics and incentive programs.Increased business profit margin of select menu items through switching to lower ingredient costs for All-You-Can eat buffet in certain days of the week.Restaurant Manager, Taco Bell (Palo Alto, CA) 1984 - 1986Created a cross-training program ensuring team members ability to perform confidently and effectively in all positions ahead of the grand opening of new store in Sunnyvale, California.Provided extensive health and safety training to all members of staff, achieving a high status from the local Restaurant Health Inspection Department.Implemented a revised inventory system focused on storage conditions, and ordering techniques resulting in reduction of food waste.Assistant Manager, Walgreens (Vacaville, CA)1994 - 1998