· Acted as team lead and liaison between the website development team and brand owner, ensuring an effective collaboration, leading to a nearly 10-fold increase in website traffic. Utilized effective project management strategies to streamline the development process, meeting project milestones and surpassing expectations.· Leaded a dynamic team of website developers to enhance the user experience (UX) of the website that resulted in a remarkable 40% improvement in customer satisfaction through the implementation of interactive graphics and intuitive design elements to elevate the overall user journey.

· Maintained and repaired student laptops by troubleshooting and fixing basic hardware and software errors, helping students get back to their assignments on time.· Created and presented projects and forecasting such as maintenance routines and recommended software improvements/updates by applying proper project management and liaison skills that improved the efficiency of repairs and the troubleshooting system, which led to laptops being repaired and returned twice as fast.