Michael Abernathy Email & Phone Number

Jacksonville Beach, Fl, Us

Jacksonville, Florida, United States

As an accomplished IT Director with a proven track record in leading comprehensive IT strategies, I specialize in overseeing the multifaceted aspects of technology management, including acquisitions, budgeting, enterprise software deployment, project management, helpdesk operations, and cybersecurity.In my role, I am responsible for steering the company’s technology investments, ensuring that each acquisition aligns with our strategic objectives and delivers optimal value. I meticulously manage IT budgets, balancing cost-efficiency with innovation to support our growth and operational excellence.My expertise extends to deploying and optimizing enterprise systems, enhancing customer relationship management through tailored technology solutions. I lead diverse project teams to deliver complex IT projects on time and within scope, employing best practices in project management.I also oversee helpdesk operations, ensuring high-quality support and swift resolution of IT issues to maintain productivity and user satisfaction. With a strong emphasis on cybersecurity, I deploy comprehensive security measures to protect our digital assets from emerging threats and ensure compliance with relevant industry standards. I also engage in bi-weekly discussions with CISA and TSA to evaluate new threat landscapes and strategize effective countermeasures.Driven by a commitment to technological advancement and operational efficiency, I leverage my leadership skills to foster collaboration across departments and align IT initiatives with broader business goals.

As an IT Manager, I excel in overseeing the day-to-day operations of our helpdesk team, driving departmental performance through meticulous management of KPIs, budgeting, and project execution. My role involves leading a skilled team of helpdesk technicians, ensuring exceptional support services and swift resolution of technical issues to keep the organization running smoothly.I am responsible for setting and monitoring key performance indicators (KPIs) to measure and enhance the efficiency and effectiveness of our IT support. By analyzing these metrics, I identify areas for improvement and implement strategies to elevate service quality and team productivity.In addition to operational management, I handle budgeting responsibilities, ensuring that IT expenditures align with our financial plans while supporting strategic initiatives. My role also involves overseeing project management, from planning through execution, ensuring that projects are completed on time, within scope, and in alignment with organizational objectives.With a focus on continuous improvement and a commitment to delivering high-quality IT services, I drive the successful implementation of technology solutions and support our team in achieving operational excellence.

Jacksonville, Florida Area

Senior-level administrator with a breadth of experience in server, network and security related duties. Provide technical guidance to support strategic information technology projects, assistance with corporate infrastructure needs and team oversight and mentorship.• Ensure network availability to all users of a local area network (LAN) or wide area network (WAN).• Provides technical leadership, guidance, oversight and mentorship across the IT organization.• Install, configure, support and monitor an organizations network, enforce security standards, and perform needed upgrades and maintenance.• Enhances network by evaluating network performance issues including availability utilization, throughput, quality of service, and latency; executing the selection, installation, configuration, and testing of equipment; enforcing network policies and procedures; establishing connections and firewalls.• Captures network feedback by conferring with users; analyzing workflows, access, information, and security requirements.• Maintains network performance by performing network monitoring, analysis and performance tuning; troubleshooting network problems; escalating problems to vendor or senior network team as appropriate.• Maintains network documentation.• Tests, refines and installs network enhancements.

Jacksonville, Florida Area

Establish and maintain long range IT strategic plan; oversee development, implementation and support of information system projects and security practices and ensure alignment with corporate directives and strategies to ensure timely and cost-effective processes are developed and maintained.• Project manager of acquisitions and mergers of accounting platforms, Warehouse Management Systems, Enterprise Resource Planning programs, Websites (WordPress/Woo Commerce and Shopify), along with email migrations from Google G Suite, Exchange and various other mail applications to Office 365.• Leveraged technical, business and financial acumen to communicate effectively with client executives and their respective teams.• Developed corporate strategic, tactical, and operational plan used in ensuring proper change/control management, data classification and security governance.• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Jacksonville, Florida Area

Directed business systems, eCommerce, and cross-functional implementation projects including a mobile platform for traveling sales representatives. Lead business innovation, leveraging information security, applications, networking, operations, and risk management to accelerate business growth and gain competitive edge.• Conceptualized and implemented a new approach to disaster recovery that balanced the business portfolio of applications and systems enabling complete recovery in 1 hour.• Executive responsible for infrastructure and analytics to launch and support mobile and web-based B2B applications providing real-time views for traveling sales representatives and customer portal access to view account information and order history/tracking. • Developed SQL Reporting systems to provide real time reporting of Sales Data, Inventory and Forecasting needs, and Executive Dashboards.• Increased ROI, ensured business continuities and built the specialized third-party partnerships that support long-term investment, profitability and collaboration.

Jacksonville, Florida Area

Administrator for 20+ Microsoft and Linux Servers running Windows Server 2003/2008. Administered all network equipment, including switches, routers, firewalls, VPN, and security appliances. Serve as Microsoft Exchange Administrator for 150+ user accounts. Maintain SQL Server, Network Monitor Servers, backup servers, and Web Servers.• Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. Brought the company and network up to industry standards, ensuring 99% uptime. • Established central backup solution to eliminate tape backups. Converted all servers to VMWare ESXi & VMWare vSphere for system redundancy utilizing. • Oversaw the local configuration of a new server/communications room and installed application servers as well as configured and deployed desktop hardware and software into the new network environment.• Collaborated in the planning of the new satellite office infrastructure and oversaw or assisted with installation from cabling to routers, switches, and IP phones. Ordered and setup all work stations, printers, and copiers at new office location.• Responsible for site-to-site IP Sec VPNs; ACLs on corporate and client firewalls; new server deployment, routine backups; SAN management and maintenance, server performance and up time monitoring; VoIP administration; system upgrades including OS patches and virus definition updates and failed hardware replacement.

Detail-oriented Network Supervisor providing leadership and guidance for junior sailors. Passionate, diligent and focused Engineer. Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others. Extensive exposure to a comprehensive range of team activities, thrive on working in challenging environment.• Responsible for the maintenance and upkeep of network routers, switches, unclassified and classified networks.• Documented reports on network architecture and functioning – Maintained and delineated important equipment needed for network operations and tasks.• Trained crew across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Manage Active Directory, Blackberry Enterprise Server, MS Exchange, Barracuda Web filter and Spam filter.• Created images for laptops and desktops with company applications using Symantec Ghost Suite for standardization and quick deployment.

Master Of Business Administration, Business, 3.5

MBA - Emphasis in Project Management.

Bachelor Of Science (B.S.), Information Technology, 3.5

B.S. in Information Systems Technologies.

Associate Of Arts (A.A.), General Studies

Associate of Arts