Michael Abrams Email & Phone Number

Hamilton Ontario

Jackson Square Hamilton On• Helped to launch three new store locations in Kitchener, Burlington, and London Ontario. • Assisted with hiring new staff and development of seasoned employees into leadership roles. • Managed two high volume locations simultaneously. • Achieved and surpassed monthly and yearly sales targets for 2011, 2012 and 2013• Developed pilot program for team lead development through weekly conference calls to focus on employee progression. Rolled out national upon successful completion. • Worked with upper management to roll out new Learning management system across all corporate and dealer channels nationally. Oakville Place Mall Oakville On• Selected from corporate channels to be a member of the company employee engagement committee.• Surpassed yearly sales target for 2014• Communicated K.P.I’s to management team throughout Ontario south east area. Helped management team implement action plan to increase performance in KPI’s. • Year over year increased store tier performance from tier D to tier C. Mapleview Mall Burlington On• Year over year increased store tier performance from tier D to tier C.• Hired, trained and coached employees into new leader ship roll created within the company• Surpassed yearly sales targets for 2015. • Trained and certified sales team in new store warranty process.• Transformed one of the worst performing warranty stores in company to meet world class company standards in 3 months.

Mapleview Mall Burlington On• Implemented an action plan to increase store productivity, conversion rate, and staff moral • In charge of moving the store to a new location and setup of a new concept store. • Implemented the first dry printing lab in the company. • Trusted with trouble shooting and communicating company initiatives with dry lab. • Required to do training and increase product knowledge with staff on new telecommunications product. • 2011 Q2 highest increase nationally for imaging department. East Gate Square Hamilton On • Required to implement an action plan to increase store profitability. • Applied training, coaching, and personal product knowledge to staff members to increase sales and K.P.I performance. • With help from my regional director and by implementing an action plan, I turned a non-profiting store into one of the top ten profiting stores versus year over year in Blacks Photo Corp for the first quarter of 2008