Providing assistance with the shipment of household goods and personal procurement for service members and DoD civilians.

Leading customer service specialists with mortgage servicing for projects sanctioned by ACT. Transitioned to Default Specialist.

Call center, mortgage servicing

Student support

Securing the Geary County district with the responsibility of monitoring over 100 inmates housed in daily and safely inspecting them along with their welfare and living conditions while in custody. CPR/AED certified since September 15, 2015.

Supported trooper and local emergency response elements 24/7 across the entire State of Kansas by broadcasting critical and sensitive data from the Central Communications Center on-site. Such responsibilities include operating a data entry terminal and radio communication system to send, relay, and receive data--all for the dissemination of arresting offenders, finding leads, tracking criminal activity, and locating missing persons. This also involves emergency aircraft / ground units and national weather alerts.Served Troop D (Hays), Troop E (Garden City), and Troop H (Chanute) areas in the state of Kansas.

One weekend per month plus 2-week annual soldier tactics training. MOS-qualified as of September 29, 2007, certified through the Regional Training Institute in Salina, KS.Assisted with the maintenance and proper upkeep of wheeled vehicles (i.e. HMMWVs, LMTVs/FMTVs, HEMTTs), trailers and material handling equipment systems with the use of applicable references (TMs), inspecting, servicing, repairing /replacement, and testing of such, their subsystems and components (i.e. compression engines, engine fuel /cooling systems). Such training and maintenance also includes vehicle chassis and power train components (i.e. clutches/transmissions, transfers, drives, shafts, brakes / steering, hydraulics) without excluding electrical systems and their schematics. Performed vehicle recovery operations, such as events during a return convoy from Louisiana in response to Hurricanes Gustav and Ike in 2008.Participated in mass-dental aid project sponsored by the Kansas Mission of Mercy program from February 19 – 21, 2009, monitoring prospective patients in guard of Manhattan armory. Such actions ensured the safety of patients and volunteers as well as prevent unauthorized access inside and outside of the armory.Supported training missions and exercises for the KS-RTI with the Officer Candidate School Phase I in June-July 2011 with the Forward Operations team led by MSG Joseph Dillon. Assisted in classified support exercises held by the 35th Infantry Division outside of Fort Leavenworth in September 2011 steered by SFC Michael Schmidtberger.

Charged with the safe transport of clients whom are currently disciplined by the four counties (Geary, Dickinson, Marion, Harris) identified as the 8th Judicial District of the State of Kansas. Such transport consists of routing offenders to court obligations, medical facilities, and family visits sanctioned by the respective county district each client is held accountable to. Transport duties are tasked within as little as 24 hours prior to the scheduled appointment, in which one is available to the JDCC facility to prepare for one or multiple transports. Each transport is equipped with tools to assist for both travel and security in the event such client may present issues during travel.

Responsible for the maintenance and proper upkeep of wheeled vehicles (i.e. HMMWVs, 5-ton trucks, HEMMTT trucks), their associated trailers and material handling equipment systems with the use of applicable references (TMs), inspecting, servicing, repairing/replacement, and testing of such, their subsystems and components (i.e. compression engines, engine fuel /cooling systems). Such training and maintenance also includes vehicle chassis and power train components (i.e. clutches/transmissions, transfers, drives, shafts, brakes / steering, hydraulics) without excluding electrical systems and their schematics.

Responsible for the in/out-processing of service-members in the U.S. Army, U.S. Army Reserve, and the Army National Guard with the goal of transitioning to / from deployments for such-with a greater focus on the mobilization / demobilization of those serving as reservists and Guardsmen. Served as the General Services Administration (GSA) Maintenance and Dispatch representative for the SRP-Personnel site; authored the current Standard Operating Procedures (SOP) for maintenance and dispatching of vehicles (dated 21 October 2008) to include the list of personnel authorized to dispatch the GSA vehicle. All responsibilities listed required a secret security clearance, of which I currently possess.

Responsible for addressing customer service-related affairs for current or previous customers of Empire Today and positioned to assist callers interested in endorsed free in-home estimate appointments.Developed skills to achieve call center associate goals, such as average handle time (4:30 minutes or less per First Contact/Customer Service call), adherence (punctuality at 95% or greater), Quality Assurance (90% or greater), Quality Control (95% or greater), and conversion of appointments (78% or greater).

Assists thousands of Dept. of Army employees with assessing their benefits and entitlements pre/post-retirement.

Assisted customers in search and find of motor vehicles of their preference, while addressing their demands and needs before potentially testing the vehicle. Conferred with fellow sales consultants in determining the affordability and convenience of the desired vehicle by detailing exact calculations to how will the vehicle be at all financed. Ensured the full maintenance and readiness of vehicle before successfully completing the financing process, leading to its purchase.

Assigned to field artillery survey missions after completion of Basic Training/AIT; Recorded accurate field data and prepared legible sketches of field survey for training operations. Used GPS systems/position azimuth consoles purposed to set common grids in which elements can base their targeting prior to fire missions.Handled soldier files due for review from the Battery Commander, the Battalion Adjutant, the First Sergeant and Senior Non-Commissioned Officers in the unit. Worked with soldiers to explain their benefits (i.e. TRICARE, Serviceman's Group Life Insurance), interpret regulations and internal guidance in order to better understand their role in the unit's mission.Transferred mission-critical information among several units inside/outside Camp Taji (Iraq) from the tower of communications designated by the 3rd BDE 1st Armored Division. Delivered such information securely and safely to ensure a successful and casualty-free detail of missions across Taji and its surrounding areas. Responsible for issuing operational security commands including the classified missions and protecting the privacy of families in case of a death within the elements. Facilitated communications between leaders, units, and civilians using secured radios, telephones and the internet.