Michael Abunda Email & Phone Number

United States

United States

Generate above average returns through selling option premium. Primarily trade cash secured puts and covered calls on SPX, IWM and a few other mega cap stocks. Using the wheel strategy can create consistent passive income over time.

San Francisco Bay Area

Furniture sales.Provide customers with furnishing solutions for home and office. Establish rapport with clients to drive sales, increase service plan conversion rate, reduce controllable returns, and improve customer survey scores. Ensure client satisfaction post delivery with timely follow up calls and troubleshooting when needed. Collaborate with colleagues and management to address department needs and deficiencies. Partner with vendors to accommodate unusual requests. Resolve tricky customer service issues with patience, efficiency, and professionalism. Consistently led department with 40-50% service plan conversion rate. Led department with lowest controllable returns rate (<5%). Quickly adapted to new technologies, such as VR and tablets, and became a subject matter expert.

San Francisco Bay Area

Assist in managing Fine Jewelry/ Fine Watches, a department with 20+ team members and over $12M in annual sales. Oversee an entire family of business (100+ sales associates) when designated as the executive in charge. Formulate and implement action plans to meet targets across several different criteria. Coach and develop talent with regard to scorecard metrics. Enforce operating policies and procedures in order to reduce shortage. Resolve customer issues with patience and professionalism. Collaborate with other members of management team to achieve storewide goals.

Meet and exceed sales goals through product knowledge, merchandising. Build and maintain client base. Develop relationships with internal and external business units to help achieve other measurables.Placed 2nd in NorCal district for the Got Your 6 fundraiser, a charity that benefits veterans issues.