Michael Acebedo Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Collaborated with the manager to strategize plans increasing bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
• Capitalized on opportunities to advance skillset and knowledge, enhancing customer service with refined and current expertise
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
• Determined business needs by acquiring client feedback for process improvements

Sydney, New South Wales, Australia

• Partnered cross-functionally to define business goals, social and digital marketing strategies and KPIs in support of business objectives.
• Collaborated with marketing & communications team to create best practices marketing initiatives and media positioning for the Accor Corporate brand and individual hotel brands.
• Increased credibility and awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, and promotional literature.
• Support the communications team in planning and carrying out successful famils and marketing events as required by the director.
• Planned marketing initiatives and leveraged professional relationships with media covering the hotel and tourism sector to promote business development.
• Drove digital and enterprise co-ordination of partnership agreements across functional teams, including contra bookings, hotel promotional slot bookings for Sunrise.

Sydney, Australia

• Identified and pursued valuable business opportunities to generate new company revenue, market expansion and improve bottom-line profitability.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling company growth.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Devised SWOT analysis to create and execute business plans supporting the achievement of established quotas.
• Conducted calling campaigns to prospect external lead sources and advance the sales process.
• Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.

Sydney, New South Wales, Australia

• First port of call for Adviser marketing support. Manage marketing requests through a ticketing system, liaising with various stakeholders to ensure that work is completed in a timely fashion
• Supported the Online Marketing Manager with content updates to Amplify (social media platform). Assist Advisers with Amplify training and connection issues
• Support the Online Marketing Manager with Adviser Facebook Business Page setup, website updates and blog updates
• Support our Marketing and Communications Manager with collateral updates and facilitating the approval process for marketing materials
• Assist the team with email marketing campaigns from preparation to delivery and reporting
• Responsible for online listing management for Google of our 400+franchise network

• Participated in reserve recruit training course following the relevant government health guidelines while maintaining operational readiness.
• Supported NSW police with field operational strategies within regional parts of the NSW and Victorian border through Operation Covid.

Sydney, Australia

Sydney, Australia

• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Increased sales through effectively training employees, closely monitoring regional and local markets, and managing inventories
• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
• Liaised with different departments and state branches to accomplish shared objectives and maintain optimal stock levels
• Monitored sales team performance, analyzed sales data, and reported information to managers
• Co-ordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements

Rozelle

• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Researched and identified opportunities for account growth, account penetration and market expansion for big brands
• Developed and disseminated client monthly digital reports and ran ad hoc reports on web banner traffic through organizational management of account information using Sizmek
• Scheduled weekly and monthly eDMs tracking key metrics and developed spreadsheets and data models
• Improved office operations by automating client correspondence, circulate contact reports from meetings record tracking and raising purchase orders
• Proofread marketing documentation to check for spelling, grammar and syntax errors while managing supplier relationships with print, newspapers, and radio

Rydalmere

Rydalmere

• Monitored metrics for product availability, costs, and delivery to advance business objectives.
• Promoted superior customer experiences by leveraging understanding of colour, trends, benefits, and product value perception.
• Input all data into the system using miles fleet program and recorded order updates with accuracy.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills while supporting other departments with quotations for tenders.
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.

North Ryde

• Providing excellent customer assistance around account and invoice enquiries for external and internal customers
• Manage and resolve customer queries and complaints in a timely and effective manner
• Build strong collaborative relationships with all other BOC departments
• Drive online migration of customer accounts to BOC self-service options online for E-Billing and My Account
• Meet KPI’s as directed by the Team Leader
• Highlight and work on Process improvements to ensure smooth transactions for the customers

Chullora

• Main contact of Volkswagen Australia’s fleet warehouse, coordinating the movements of all 500 vehicle movements to, from and within.
• Build a sound knowledge of each model to use for advising technicians of any faults as well as assisting new custodians of features available for each particular model
• Coordination of all vehicles for cleaning and decal installation for events such as new vehicle launches, sponsorships, special events within the Volkswagen and Skoda group.
• Proficient in using the Chevin FleetWave program to manage stock of all vehicles.
• Assist Marketing and PR team with any preparation required for any upcoming events or projects
• Maintain an accurate log of all registration dates, km readings, damages to vehicles upon return and all groundings

Sydney, Australia

Diploma, Marketing And Communication

Certificate Iv, Marketing

Certificate Ii, Business Administration

Education record