Michael Acedo Email & Phone Number

Stanford, California, Us

Stanford, California, Us

Stanford, Ca, Us

Stanford, Ca, Us

Lead and collaborate on multiple projects, collecting user-based requirements and provide support on instructional tools and processes that meet the teaching and learning goals of the Graduate School of Business. Consult with and help instructors and/or departments to incorporate technologies into faculty research projects, course design and curricula in support of student learning goals. Provide customer support to internal stakeholders by analyzing the problem, evaluating solutions, and proposing the best course of action. Independently design and lead customized departmental and user-specific training on multiple technical applications. Assist with providing departmental leadership for using technology in teaching, learning, community building and/or research. Oversee or provide assistance in the direct integration of technology into course curricula, extra-curricular learning, and/or research projects.

Phoenix, Arizona, Us

LMS Administration – manage key LMS administration tasks (Canvas, Blackboard), including user creation/maintenance, maintenance and QA for “master” courses, the content import process, and LMS troubleshootingData Integration – Collaborate with the Engineering team to manage integration of partner data into HotChalk systemsData Quality/Validation – Collaborate with the Data Analytics team to validate reports and manage resolution of data quality issues, as neededQuality Assurance – Collaborate with Web Development team to perform Quality Assurance and testing services on new products and updatesHelpdesk Management – Serve as primary helpdesk administrator for internal helpdesk – includes integration with other ticketing systems, user account management, and management of queues and rulesBusiness Process Management – Collaborate with stakeholders to analyze needs and design/update/document business processesProject Management - gather requirements, scope out/execute tasks, and meet with cross functional stakeholders for incoming new projectsTraining and Documentation – Create training materials and documentation for software products and processes

Phoenix, Arizona, Us

Provide product and operational support for internal and external user facing products (analytics, web ops, LMS, course administration)Collect user requirements, create and conduct product/web test plans (QA and bug testing), conduct research and development.Execute system administration for Ember LMS, Canvas LMS, Blackboard LMS, including outbound help ticket support.Document and support system changes and release cycle management.Create and maintain product(s) knowledge base.Provide primary LMS technical support to university partner stakeholders (students, faculty, administrators, internal student facing departments).

Phoenix, Arizona, Us

Collaborate with Vice Presidents and Academic Affairs leadership in developing and implementing support functions related to online faculty management for university partners. Manage recruitment process and develop faculty assignments for partner programs.Execute internal executive needs while managing deadlines.Interface with student services, IT, online learning, HR, registrar, student materials, finance, and university program directors to ensure sustained success of programs.Monitor and assist Academic Affairs Specialists and Assistants to meet team needs.

Phoenix, Arizona, Us

Coordinate course/faculty scheduling, recruitment, and onboarding of online graduate and doctoral programs for university partners.Identify and resolve team needs and challenges in conjunction with Academic Affairs Leadership.Developed multiple tools for departmental analytics and predictive modeling.Monitor, mentor, and assist Academic Affairs Assistants to meet team needs.

Phoenix, Arizona, Us

Execute recruitment needs for online nursing, business, and education programs for multiple university partners.Conduct faculty interviews, reference checks, and monitor faculty on-boarding.Support university leadership and online faculty with recruitment/program needs.Manage program data and records via excel workbooks and multiple SIS/LMS systems.Work with software development teams to assist in design mapping and user interface testing.

Louisville, Ky, Us

Research current and growing educational trends, including 21st century teaching methods, technology in the classroom, Massive Open Online Courses, Maker's Education, flipped classrooms, etc. Compiled research into articles concentrated on educational trends, subsequently shared on TeachThought.org. Additionally managed and curated TeachThought's social media platforms.

Us

Connected with K-12 public school students in the state of California via an online virtual classroom, tutoring them in both English and mathematic concepts. Met standards set by the state department of education while simultaneously promoted student growth and facilitated academic achievement. Developed detailed, custom lesson plans for each student and adapted teaching methods to fit each student's unique learning habits.

Privately coached individuals on the material required to pass the United States Citizenship Exam. Developed detailed, custom lesson plans, assessed student progress, and adapted teaching methods based on student needs.