Michael Addison Email and Phone Number
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Michael Addison is a Business Systems Manager at ShipMonk. He possess expertise in customer service, process improvement, telecommunications, training, windows and 13 more skills.
Shipmonk
View- Website:
- shipmonk.com
- Employees:
- 216
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Business Systems ManagerShipmonk Oct 2021 - PresentFort Lauderdale, Florida, United States
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Software Project ManagerGarda Labs Sep 2015 - Sep 2021Boca Raton, Florida, United States• Developing and negotiating project time tables with clients to provide a satisfactoryproduct and managing project milestones/deadlines.• Maintaining project documentation and workflow as well as managing issues.• Hosting demonstrations and training sessions for completed deliverables.
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Google Apps For Work Project ManagerTeleperformance, Usa Sep 2014 - Dec 2015Boca Raton, Fl -
Microsoft O365 Training ManagerTeleperformance, Usa Oct 2013 - Aug 2014Boca Raton, FlMicrosoft Office 365 SharePoint / Exchange Online Technical Support Trainer• Training classes upwards of 30 new hire engineers to take technical support calls for Microsoft SharePoint, Exchange Online/On Premise and Microsoft Xbox 360• Identifying opportunities in training engineers and scheduling continued education to comply with company and client requirements.• Content development for Microsoft Office 365 and Xbox line of business.• Providing support for operations team such as one-on-one coaching with Microsoft engineers, quality metrics, and reporting on key performance indicators.
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Hughesnet Terrestrial Prequalification And Provisioning ModTeleperformance, Usa Aug 2011 - Sep 2013Miami/Fort Lauderdale Area• Management of 25+ agents in the Hughes Net terrestrial prequalification and provisioning group.• Managing current project status and upcoming job bids.• Reporting for Hughes Net prequalification, provisioning, Tier 3 and Escalation group consisting of call volume forecasting, quality metrics, case load, and terrestrial service analysis.
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Training ManagerTeleperformance, Usa Nov 2009 - Jul 2011Boca Raton, FlVerizon Wireless Master Trainer/Training Manager • Management of 10+ technical support trainers, involving curriculum and scheduling.• Certified all Teleperformance trainers to train Verizon Wireless technical support classes. This included the continued education required to be instructed to Teleperformance trainers.• Observing classes to ensure all material is covered and being instructed per the client required guidelines.• Scheduling and recording of all up-training performed on a weekly basis.
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Plant ManagerAccess Security And Maintenance, Inc. Sep 2007 - Sep 2009Sebring, FlManagement and Supervision of in-field technicians and manufacturing plantconsisting of 15+ employees.• Monitoring company payroll and employees time management.• Drafting technical CAD drawings in AutoCAD for customer approval, permit applications and manufacturing use.• Managing inventory and purchasing necessary equipment and products.• Reviewing construction plans and job costing for new projects.• Managed all incoming and outgoing UPS, FedEx and Freight shipments. • Job Costing for Commercial and Residential Projects for materials and labor.
Michael Addison Skills
Frequently Asked Questions about Michael Addison
What company does Michael Addison work for?
Michael Addison works for Shipmonk
What is Michael Addison's role at the current company?
Michael Addison's current role is Business Systems Manager.
What is Michael Addison's email address?
Michael Addison's email address is mi****@****nce.com
What skills is Michael Addison known for?
Michael Addison has skills like Customer Service, Process Improvement, Telecommunications, Training, Windows, Quality Assurance, Windows 7, Computer Hardware, Troubleshooting, Active Directory, Microsoft Office, Networking.
Who are Michael Addison's colleagues?
Michael Addison's colleagues are Joseph Nehme, Florian Čerge, Alex Saldana, Michelle Borbon, Kayla Callahan, Richard Capone, Darlin Perez.
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Michael Addison
San Francisco, Ca -
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4michaeladdison.com, houseloan.com, addisonbaldwin.com, callboxstorage.com3 +197278XXXXX
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Michael Addison
Leveraging Ai To Develop Business Synergy Through Growth Systems That Align Talent With Opportunity More In Sync Than Seal Team Six | Founder Of Mogul Synergy | Army Combat VeteranNorwich, Ct
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