Michael Addison Email & Phone Number

Fort Lauderdale, Florida, United States

Boca Raton, Florida, United States

• Developing and negotiating project time tables with clients to provide a satisfactoryproduct and managing project milestones/deadlines.• Maintaining project documentation and workflow as well as managing issues.• Hosting demonstrations and training sessions for completed deliverables.

Boca Raton, Fl

Boca Raton, Fl

Microsoft Office 365 SharePoint / Exchange Online Technical Support Trainer• Training classes upwards of 30 new hire engineers to take technical support calls for Microsoft SharePoint, Exchange Online/On Premise and Microsoft Xbox 360• Identifying opportunities in training engineers and scheduling continued education to comply with company and client requirements.• Content development for Microsoft Office 365 and Xbox line of business.• Providing support for operations team such as one-on-one coaching with Microsoft engineers, quality metrics, and reporting on key performance indicators.

Miami/Fort Lauderdale Area

• Management of 25+ agents in the Hughes Net terrestrial prequalification and provisioning group.• Managing current project status and upcoming job bids.• Reporting for Hughes Net prequalification, provisioning, Tier 3 and Escalation group consisting of call volume forecasting, quality metrics, case load, and terrestrial service analysis.

Boca Raton, Fl

Verizon Wireless Master Trainer/Training Manager • Management of 10+ technical support trainers, involving curriculum and scheduling.• Certified all Teleperformance trainers to train Verizon Wireless technical support classes. This included the continued education required to be instructed to Teleperformance trainers.• Observing classes to ensure all material is covered and being instructed per the client required guidelines.• Scheduling and recording of all up-training performed on a weekly basis.

Sebring, Fl

Management and Supervision of in-field technicians and manufacturing plantconsisting of 15+ employees.• Monitoring company payroll and employees time management.• Drafting technical CAD drawings in AutoCAD for customer approval, permit applications and manufacturing use.• Managing inventory and purchasing necessary equipment and products.• Reviewing construction plans and job costing for new projects.• Managed all incoming and outgoing UPS, FedEx and Freight shipments. • Job Costing for Commercial and Residential Projects for materials and labor.