• Address customer complaints or escalate issues that require additional attention.• Provide support to customers via various channels (phone, email, chat) for issues relating to account management, transactions, and product inquiries.• Proactively building and maintaining relationships with a diverse customer base, resulting in a 20% increase in customer retention.• Identifying opportunities for upselling and cross-selling banking products and services, contributing to a 15% revenue growth.• Collaborating with cross-functional teams to streamline processes and improve service delivery, reducing average handling time by 20%.• Generate daily, weekly, and monthly reports on customer transactions, requests, and fulfillment.• Receiving commendation for resolving complex customer issues promptly and effectively, achieving a customer satisfaction rating of 98%.• Liaise with other departments such as Operations, Risk, and Compliance to resolve complex customer issues.

• Provided prompt and effective assistance to customers, handling inquiries, transactions, and account maintenance with a focus on delivering exceptional service.• Maintained accurate customer records and ensured compliance with banking regulations and data protection policies.• Achieved a customer satisfaction rating of 95% through efficient problem-solving and personalized service delivery.• Educated customers on digital banking platforms and promoted adoption, leading to a 30% increase in online transactions.• Resolved customer complaints and disputes promptly, enhancing overall customer experience and loyalty.

• Initiated outbound calls to prospects, promoting the company's products and service.• Achieved a sales conversion rate of 25%, consistently exceeding monthly sales targets.• Utilized CRM software to track leads and maintain customer interactions, resulting in improved customer engagement and retention.• Collaborated with the sales and marketing teams to develop targeted sales strategies that aligned with company objectives.• Received recognition for outstanding sales performance and contribution to team success.

• Conducted outbound calls to all party members across the county during the election period to gather their voting intentions.• Successfully met daily targets for voter assurances, ensuring comprehensive coverage and data accuracy.• Implemented effective communication strategies to engage voters and maintain high response rates.• Collaborated with team members to streamline processes and improve outreach efficiency.• Received recognition for achieving and exceeding daily assurance targets while maintaining quality standards.

Worked with the Quarry Manager and the Surveyor.• Maintaining an accurate plan of the mine site• Calculating volume from mining operation• Surveying the volume of dumps of waste• Getting updated maps of the surface layout• Aerial photography of mining site.

• Land survey• Data processing• Plan design and printing