Michael Adel Abdel Shaheed Email & Phone Number

- Plan, develop and implement a corporate travel policy.- Track and manage the overall travel policy and all travel arrangements.- Maintain trustworthy relationships with travel agencies and vendors.- Manage credit card operations, book tickets and reconcile expenses.- Ensure compliance with different relevant travel policies and procedures.- Suggest improvement and innovation in travel programs.- Ensure all the travel arrangements and operations are made such as transport and lodging.- Negotiate rates and contracts with travel service providers.- Design, execute and manage training seminars and corporate programs for travelers and operations teams.- Manage travel budget with the general manager.

Cairo, Egypt

• Introduced process enhancement to the procedures and achieved profit margin 15% by negotiating contracts • Developed growth strategies and plans for business growth.• Drafted and reviewed contracts, including setting the deal details and restrictions • Initiated the directory, and updated the data base with customer details and deal progress• Managed and retained good relationships with existing clients.• Initiated promotion campaign for different events during the year• Responsible for meeting and negotiating with potential outlets administration.• Concluding the contractual agreements with customers.• Managed and coached sales & marketing team members to achieve the overall targets.• Handled and solved problems and complains from members and outlets. • Maintained customer satisfaction and business continuity.• Delivered exceptional results by developing and inspiring the team and daily follow up on progress• Reported progress details and areas needing improvements.• Prepared proposals and final approval of cash coupons, and followed up on all promotions proposals.• Met the challenging targets and tight deadlines on a daily basis.• Customer: outlets Floating, hotels, Resorts and Restaurants: (Four Seasons, Grand Nile Tower, Sofitel Nile Gezirah, Sheraton, Westin Cairo Golf, Hilton, Starwood Hotels & Resort ( Marriott), Cortigiano, Amer group Outlets, Nile Pharaohs, Nile Crystal, Chateau Lafayette, Nile Maxim, and Blue Nile.

Cairo, Egypt

• Formed new sales teams and provided them the proper training • Set sales team monthly target, support and coach sales team to achieve it.• Ensured achieving the overall sales department target and quality standards.• Responsible for telemarketing follow up, and data base providing• Submitted progress reports to upper managements • Followed up and solved customer complains • Interfaced different departments internally• Updated issues and progress reports

Cairo, Egypt

• Followed up on employees performance, attendance, and progress for appraisals • Posted job vacancies on different platforms and social media applications• Conducted first interview with new candidates• Provided proper training for new hired employees• Arranged and prepared meeting’s agenda, took notes and sent follow up emails• Reviewed and approved invoices for supplier’s payment requests. • Monitored cash follow and analyzed invoices to set cost patterns• Provided and secure supplies for different offices branches

United Arab Emirates

Project: Kitchen Cabinets & Wardrobes section • Responsible for daily projects tasks and installation work at sites.• Reviewed and improved existing systems and implemented new ideas to optimize output at all levels – supervisory as well as labor force.• Monitored progress of on-going projects and suggested corrective actions to deliver these projects within time and as per contracts details.• Coordinated with suppliers for material delivery, work schedules and tasks.• Ensured that manpower is utilized optimally and within budget.• Ensured proper effective cost control and other resources utilization in projects.• Followed up on status of work with projects, sub-contractors.• Certifying Quantum of work completed, progressive payment and monthly evaluation on ongoing projects.• Attending site meetings with client’s representatives, consultants, subcontractors and other parties involved in on – going projects.• Projects in United Arab of Emirates: Al Murooj Complex residence, Al Qasr Palace hotel, Jumerah beach residence, Marine Crown tower, Gold Crest tower, Arabian Ranches, 88 & 150 Villas, AlOyoun village.