Support Engineer
Current• Administered and managed user accounts, groups, and permissions in Active Directory and Azure Active Directory (Azure AD).• Participated in enterprise software rollouts.• Managed onboarding/offboarding workflows in our SSO solution.• Implemented and maintained identity and access management solutions using Okta and Entra.• Managed email services and user accounts through the Exchange Admin Center.• Configured and managed mobile devices using Microsoft Intune and Mobile Device Management (MDM) solutions.• Deployed and maintained Cisco Meraki network devices, ensuring secure and efficient network operations.• Monitored and managed network security through various firewalls and security protocols.• Utilized System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM) for software deployment, updates, and patch management.• Conducted regular audits and asset management using Lansweeper.• Managed and supported cloud infrastructure on Microsoft Azure, including virtual machines, storage, and networking.• Administered Office 365 (O365) and SharePoint for collaboration and productivity solutions.• Provided support and administration for telecommunications systems such Dialpad and Five9.• Utilized Postman for API testing and integration support.• Delivered technical support to over 1000 end-users, resolving hardware, software, and network issues.• Conducted root cause analysis and implemented solutions to prevent recurring issues.• Created and maintained comprehensive documentation for IT processes, procedures, and configurations.• Trained end-users and team members on new technologies and best practices.
