Leading a dynamic team to revolutionize the AI/ML development landscape. At RunPod.io, I spearhead initiatives to create an unparalleled AI developer experience, driving growth through innovative marketing, comprehensive education, and high-quality documentation.Key Responsibilities:• Oversee DevRel and Developer Experience (DX) strategy• Drive user engagement, product adoption, and community growth• Develop strategies to enhance developer experience and product usability• Lead cross-functional collaboration to ensure a cohesive product vision• Manage a diverse team, including Growth, Community, Product Management, Technical Writing, and UX DesignPassionate about empowering developers with cutting-edge tools and fostering a vibrant AI/ML community. Committed to driving innovation, excellence, and integrity in every aspect of our work at RunPod.io.

In my role as the Director of Developer Relations at thatDot, I undertook comprehensive initiatives to enhance the developer experience and community engagement for Quine, a cutting-edge event stream processing platform. One significant accomplishment was the revamping of the quine.io documentation portal, involving the seamless transition from Lightbend Paradox to MkDocs. This not only improved accessibility but also facilitated a more user-friendly onboarding process. I took a hands-on approach to crafting detailed onboarding guides and technical documentation, ensuring that users could efficiently navigate and harness the full capabilities of Quine.Contributing extensively to the technical landscape, I authored a series of technical blog articles covering event stream processing, Quine solutions, streaming graph thought leadership, and Quine education. As the voice of the customer, I played a pivotal role in translating user feedback into actionable insights, contributing to the refinement of Quine's developer UX and influencing the product requirements and high-level design. Establishing a thriving Quine OSS Community on GitHub, DockerHub, and Discord, I actively provided technical support, answered queries, and ensured well-documented releases.Beyond the technical domain, I represented thatDot and Quine OSS at various industry events, leading the design of booth layouts, signs, and giveaway materials. Additionally, I spearheaded the setup and management of Marketing Ops, implementing SEO strategies, monitoring web analytics, and orchestrating the establishment of HubSpot Marketing and Sales Hubs. I designed a robust product and marketing instrumentation system using Python, Pandas, Plot.ly, and SQLite, aligning with the strategic goals of the organization.

During my tenure as the Director of Customer Success at Xola, I navigated the challenges of the COVID-19 era while sustaining and enhancing customer satisfaction. Leading the customer success team, I prioritized engagement through monthly newsletters, providing industry thought leadership and crucial product updates. Amidst the uncertainties, I successfully steered the team to maintain customer satisfaction, demonstrating resilience and adaptability.A key focus of my role involved restructuring and rebuilding the Xola Knowledge Base in ZenDesk. This initiative aimed at optimizing user access to essential information, streamlining support processes, and ultimately improving the overall customer experience. In the realm of customer success management, I implemented a robust customer outreach and success system using ChurnZero. This strategic move not only reduced churn but also laid the groundwork for proactive customer engagement.Embracing a data-driven approach, I developed and implemented product instrumentation and reporting using AWS RedShift and Looker. This empowered the organization to make informed decisions based on customer behavior and usage patterns. Furthermore, I actively assisted customers in developing custom billing solutions using the Xola API, contributing to the flexibility and customization options available to users.In a dynamic market landscape, I successfully managed the launch and growth of the Xola mobile client, ensuring publication on both Apple and Google stores. Additionally, I created product adoption and usage dashboards in Sumo Logic, offering insights into customer behavior and interaction with the platform. My tenure at Xola reflects my commitment to customer satisfaction, adaptability in challenging environments, and leveraging data-driven insights to enhance operational efficiency.

I deliver universal value to Quick Base Builders by teaching powerful software development concepts and skills in plain, approachable language to anyone who is curious. Making database application development understandable, Quick Base Builders can efficiently prefect the data driven business processes that make them unique. My current focus includes:♦ Lead the Customer Education team of technical curriculum and certification developers, and live product trainers that deliver a learning program that fosters an open community of problem solvers by delivering practical developer skills necessary for anyone to take on traditional software development (IT) challenges.♦ Imagine and drive the creation of a set of data driven programs that bring together product-based instrumentation data and builder journey signals from marketing, social, and web interactions to nurture the advancement of low-code development skills for thousands of Quick Base builders. ♦ Own the free-to-use product offering for anyone with the desire to try solving problems with technology access to Quick Base to practice developing database applications.

I am an evangelist, mentor, thought leader, and technical enthusiast to developers that create custom geospatial applications. Specifically, I define and design technical sales and marketing messages used in the field, at trade shows, and at other events. In addition to my internal support activities, I also research, document and represent customer requirements and perspectives that keep internal engineers grounded in the real customer world. Examples of my work include:♦ Expanding the solution demonstration catalog with new use cases through designing and developing sample MapLarge applications. ♦ Developing documentation that increases developer effectiveness and customer satisfaction by focusing on the the synergies inherent in a knowledge of the industry, an understanding of the developer experience, and expertise in the MapLarge software. ♦ Using MapLarge from big data GIS sets to refine and design best practice developer workflows that enabled developers to explore, visualize, and produce map-based insight dashboards.

At PTC, I envisioned and built a developer engagement program including direction and management of a technical marketing team, a developer marketing team, and a web development team. I led the development of developer-focused technical content; developer marketing messaging content; and the creation of a developer portal. In addition, I led the redesign, re-platforming, and re-launching of both the www.thingworx.com and developer.thingworx.com sites.My accomplishments included: ♦ Growing the developer program from 0 to over 35,000 developers and introducing 100 pieces of developer focused content in three years.♦ Establishing a set of 20 ThingWorx personas to support product development and improve customer success. ♦ Shortening developer transition to ThingWorx times through “Influencer to Implementer” programs and “Mid-Funnel Nurturing Campaigns”.♦ Collaborating with customer success teams to ease developers into exploring ThingWorx and engage them for their entire relationship with ThingWorx.♦ Liaising with Business Decision Makers (BDM), Technical Decision Makers (TDM) and Solution Creators (Developers) to ensure accurate delivery of the ThingWorx value proposition. ♦ Introducing a ThingWorx Developer Platform Trial Edition Program that includes both hosted and downloadable versions of the ThingWorx software to increase developer adoption.

While at Akamai, I strategized goals and objectives, and created a developer relations function including building a team of advocate developers tasked with raising the perception of Akamai within developer communities. To accomplish this, I: ♦ Reengineered the developer.akamai.com site; retooled the developer community; and established a developer repository of open source tools on GitHub. ♦ Evangelized the Akami brand by presented the Akamai value proposition to key customers; providing leadership and guidance to API engineering; and working with customer and partner developers to resolve code issues.

My work at Acme culminated in launching the Acme Packet community which included creating a product performance program that included performance planning metrics, testing scenarios, performance best practices, and sizing tool for requirements. Once Acme was acquired by Oracle, much of my work was focused on rebranding the Acme Packet community into the Oracle support infrastructure when Acme Packet was acquired by Oracle. This included defining and designing strategic frameworks that ensured successful implementation of marketing tools, collateral, development projects, and campaigns.My work included:♦ Crafting demonstrations, organizing logistics, creating technical messaging, and interfacing with partners at the annual Users’ Solution Showcase Conference. ♦ Growing the Acme Packet community from 0 to 3500 engineers.♦ Retooling the Acme Community site (Lithium) to conform with Oracle web standards, and their internally developed front end toolkit, Mosaic.

• Results oriented manager responsible for leading a team of systems engineers assigned to the Business Development team• Lead knowledge sharing initiatives for the Systems Engineering team through the design and implementation of a Joomla/MediaWiki based knowledge repository• Established the policies, methodology and security assessment testing methods for single sign-on and security assessment practices for Internet facing systems that were later adopted by the IT department for business system development• Responsible for network simulation, performance analysis, and consulting for T1 network • Integration and proof of technology exploration to embed Acme Packet technology in solutions from Alcatel-Lucent, Motorola, and Avaya• Introduced technical content to sales training as a secondary track for the systems engineers• Established and evolved the technical demonstration of Acme Packet products at customer events and trade shows• Authored reference documentation for Professional Services• Primary contact to Avaya SITL for IOT testing, reference architecture, application note documentation and promotion