Michael Agnone Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Plan and assist with customer's cloud transformation journey. Working with the Modern Workplace teams to provide technical direction and oversight into the onboarding and deployment of Office 365 services. Supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. Provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. Providing support delivery services as well as technical readiness.

Indianapolis, In, Us

Consulting for mid to large size business on deploying Microsoft's Enterprise Mobility + Security solutions. Each project we follow a Discover, Design, Deploy, and Dedication methodology that allows us to intelligently craft design proposals that are specific to each customer, and unique in their consideration. While balancing delivery and pre-sales work, I have also implemented a concise standardization in how design, and envisioning documentation for security offerings is composed and delivered.Standardization of delivery workflow for deploying Microsoft Intune to customers belonging to a wide ranging list of industry verticals for both Mobile Device Management as well as Windows 10 PC management and co-management. Collaboration with the pre-sales cycle to assist Solutions Architects with properly assessing customers and scoping accurate SOWs. I also coordinate with senior practice leads on developing security offerings to help empower sales organization to package and present different facets of Microsoft's Security products including but not limited to: Microsoft Intune, Azure ATP, Microsoft Defender ATP, AIP, Microsoft Cloud App Security, Office 365 ATP, etc. Microsoft certified to deliver Customer Immersion Experience events either on-site at a customer's location or at a Microsoft location. These sessions allow customers to get a 2-day hands on introduction to Microsoft's Enterprise Mobility + Security solutions and demonstrate the benefit that they provide. This resulted in numerous opportunities for either a full deployment SOW, or follow-up Threat Check or Security Audit SOWs leveraging the tools demonstrated during the CIE.

Los Angeles, California, Us

Currently working with the Microsoft delivery practice at SADA Systems providing consultant services for Office 365, Microsoft Azure, Microsoft Enterprise Mobility migrations and product deployments.

- Implementation of small-office business environments (Pre/Post Sales)- Automation of legal documentation.- Repair and diagnostic analysis for small-office networks.

Plano, Tx, Us

Los Angeles, Ca, Us

- Handling 30-45+ technical calls and tickets daily, consistently meeting high service demands. Provided weekly ticketing summaries to important clients describing all issues during the week and their resolutions. Part of client-relation responsibilities included identifying opportunities to recommend more advanced services and features in order to increase company revenue on existing client accounts.- Handling technical issues within an enterprise environment, including system crashes, maintenance, slow-downs and data recoveries. - Engaging and tracking high-priority voice/data networking issues, where I have been responsible for monitoring, documenting, escalation (if appropriate), resolution and closure of all trouble tickets belonging to that enterprise.- Part of the escalation team that provides “on-call” service 24/7 to resolve any and all customer related issues. Issues that couldn’t be resolved by the after-hours answering team or those relating to a highly sensitive account would be referred to the escalation team. - Moved into a more sales-oriented position that involved both understanding and evaluating potential client needs and conveying that in a coherent and understandable manner. Handling incoming web-driven leads by initiating conversation with and introducing the image and products that the company offers to potential clients.

New York, Ny, Us

- Part of an engineering team responsible for providing on-site repairs to some of our highest profile clients in the media, financial, and professional service industries. - Provisioning and configuration of all the aspects of a hosted network infrastructure. Accountable for the design and development of an enterprise’s network architecture, including the configuration of Cisco switches (1800, 2800, 3800 series) and routers (3500, 3600, 3700 series), as well as the provisioning of SIP/SCCP IP Telephony devices.- Responsible for understanding the requirements of an organization post sales. This includes site/equipment surveys, the creation of group databases and user services, management of call flow and user MAC’s (Moves, Adds, and Changes), as well as the maintenance of the Broadsoft enterprise platform.