• Worked closely with the Product Owner in defining the product goal & roadmap.• Worked effectively within the Scrum Team to remove impediments and track them in Jira.• Guided the team through continual improvement process and best practices.• Facilitated scrum master community of practices.• Ensured conducive environment which fostered self-organizing and self-managing team.• Empowered the Scrum team with regular inspect and adapt opportunities.• Encouraged the Dev team to keep sprint backlog up to date.• Facilitated all Scrum Events including the Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Product Backlog Refinement.• Ensured the teams are adhering to the DOR and DOD criteria. • Assisted in defining and deploying the forward order processes and facilitated the continuous improvement of the existing process.• Created Epics, Features & Stories for the team in Jira and assisted Product Owner• Planned and tracked sprints closely and helped the team to focus on commitments & delivery. • Monitored AWS resource utilization and recommended optimizations for cost efficiency.• Communicated team velocity and sprint/release progress to the teams and management.• Organized & facilitate Team and organization Agile maturity.• Facilitated retrospectives using innovative games techniques and closure of action items on improvements.• Reflecting and radiating the metrics like burndown chart progress, quality, and velocity continuously to the team and various stakeholders.• Provided guidance on AWS best practices, enabling the team to leverage cloud services effectively.• Prepared various dashboards in Jira which reflects risks, dependencies, impediments.• Helped Product owner with effective management of Features, Epics, User Stories, and backlog prioritization.

• Facilitated Scrum ceremonies (Daily Scrum, Sprint Planning, Retrospectives, Sprint Review, Backlog Refinement) and supported the teams in being accountable to their goals and processes.• Lead, optimize and coached the Agile Release Train (ART)• Lead and optimized the flow of value through the ART using various tools.• Coordinated and Facilitated ART ceremonies.• Facilitated PI planning readiness by encouraging a continuous exploration process that drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings.• Facilitated daily scrum meetings, ensuring effective communication within the AWS cloud team.• Mentored leaders, teams, and Scrum Masters in Lean-Agile practices and mind-sets• Help handle risks and dependencies, raising and supervising impediments.• Provided input on resourcing to address critical bottlenecks.• Encouraged collaboration between teams and System and Solution Architects/Engineering work with Product and Solution delivery, and other partners to help ensure strategy and execution alignment.• Worked with the Value Management Office (VMO) on program execution and operational excellence.• Drove steadfast improvement via Inspect and Adapt workshops; assessing the agility level of the ART and helping them improve.• Monitored and tracked team velocity, using historical data to enhance future estimations. • Supported the team in refining the definition of done for user stories to improve accuracy in estimations.• Reflecting and radiating the metrics like burndown chart progress, quality, and velocity continuously to the team and various stakeholders.• Ran and coordinated Release management activities, attach importance to the Program KPI’s and assist in measuring them in collaboration with the Product and agile teams.• Conducted retrospective meetings to gather insights and enhance the team's AWS practices.

⦁ Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques. ⦁ manages and Coaches teams on Scrum practices⦁ Worked with the engineering team and executives to implement product feature improvements that increased conversion rate ⦁ Facilitated team and cross-team Retrospectives to build good working relationships among 8 agile teams across 5 states.⦁ Consult and contributed to system architecture⦁ Developed application features and improvements.⦁ MOVES ANY data and CONVERTS CONTENT as necessary, while considering risks and potential impacts.⦁ Analyse, extract, manipulate and migrate information and data from legacy case management systems, into Proclaim

• Ensured INVEST criteria is met for all the user stories in backlog.• Effectively supported the Delivery team through changes in objectives and re-prioritization of requirements.• Created mock-ups, wireframes and prototypes and UML diagrams to support requirements documents using Visio and Axure SP.• Engaged business owners and stakeholders to document requirements and create BRD.• Facilitated JAD / Brain storming sessions with SMEs to review BRD and identify functional requirements to create user stories.• Go-to strategist that helped define overall customer experience, in addition to product experience.• Collaborated with product scrum teams and planned for strategic development release.• Coordinated UAT with QA teams and help write test cases, Performed manual testing in sandbox environments.• Document release notes for every release.• Constantly researched technology trends, and support architects in the design of software • Defined scope of project by engaging business owners and stakeholders to create BRD • Performed GAP analysis by identifying new technologies and documenting the enhancements to meet the end-state requirements.• Proficient in creating Business Requirement Documents (BRD), Functional Requirements Documents (FRD) and Requirement Traceability Matrix.• Facilitated requirements gathering through research, formal – informal sessions, JAD sessions with SMEs and end users, business process improvement and systems integration.• Analyzed and documented defects and tracked them till completion using tools like Jira and Rally.• Assisted QA team in assembling, evaluating, and reviewing testing strategies and test plans.

• Effectively guided scrum and Kanban teams.• Creating working agreements, establishing, and helping the teams to achieve their Sprint Goals • Facilitated retrospectives using innovation games.• Educated and coached the teams on usage of Jira & Confluence tools.• Took ownership to drive through resolutions of issues or blockers, coordinate directly with other development/product teams on inter-dependencies or through scrum-of-scrum ceremony.• Helped Product owner with effective management of backlog.• Ensured INVEST criteria is met for all the user stories in backlog.• Ensured the teams are adhering to the DOR and DOD criteria.• Optimized workflow efficiency, lead the ceremonies and ensured smooth delivery.• Educated and ensured Agile/Scrum implementation methodology, practices, values, and framework are adhered to by team members, while resolving impediments by coordinating and collaborating with cross-functional team• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work.• Coordinated with the scrum team in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings and Backlog Grooming meetings.• Contribute to ongoing process improvement initiatives to implement best practices for Agile and Traditional Project Management.• Communicated with different Stakeholders, third party vendors, and systems to resolve blockers.• Coached the teams on usage of Jira and confluence tools and mentored junior scrum masters in the organization.