•Fulfilled concurrent roles such as lead business analyst, systems analyst, test planning and execution lead, and release planning SME.• Extensive Problem Management experience prioritizing and resolving tickets as a resident billing and submeter operations SME• Championed electronic billing campaign that reduced monthly operating cost by 12%, translating to $900K in annual savings.

Assigned to medical post assisting in medical records management, IS integration initiatives, and general office support. Also responsible for the security, safety, and well being of inmates and medical staff including incident triage and medical transports.

IT Project Manager - Emphasis on software testing and life cycle support

Vendor Management Technical Lead for corporate Testing Office that is responsible for all corporate wide system upgrades and migrations, impacting Process and Change Management, Risk Management and Mitigation and vendor product and service management. Additionally, direct and manage Testing schedules, as well as Project and Departmental Budgets.

Part of team that reverse engineered client software systems, established migration metrics and designed interface programs necessary to merge with company proprietary Residential Information Software system. Projects duration was up to one year, with client base including GMAC, Prudential and other major residential mortgage institutions.