Michael Aird Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

This role reports into the Head of Salesforce Delivery for Europe & ANZ of Persistent Systems. The focus of the role is to own the delivery of key client Programs end to end and contribute to the acquisition of new clients / expansion of current client programs.Working alongside stakeholders from both internal and external (client / other vendor) teams to realize their business program / project objectives via the successful implementation of (primarily) Salesforce cloud products and… Show more This role reports into the Head of Salesforce Delivery for Europe & ANZ of Persistent Systems. The focus of the role is to own the delivery of key client Programs end to end and contribute to the acquisition of new clients / expansion of current client programs.Working alongside stakeholders from both internal and external (client / other vendor) teams to realize their business program / project objectives via the successful implementation of (primarily) Salesforce cloud products and services.Manage Program Delivery spanning all elements from kick-off through to successful implementation and delivery change management. Working with all stakeholders from Executives Teams on Steer Co / Program Governance through to the Project Team covering PMO, all relevant Business Streams & their Leads, Technical Delivery and Change Management teams to deliver the agreed activities outlined in the commercial agreements & documentation. Oversee & provide input, as required, in more detailed activities, such as resource acquisition, project planning, scheduling / outages and prioritization; capacity planning / utilisation decisions; day to day decision making that is both needed and often critical to IT services implementations and fulfilling client / business outcomes; on time & within budget.KEY OUTCOMES• Leadership of Program Delivery of Key Account (Country Road Group & David Jones IT separation) o Fully Integrated Salesforce platformo Multiple vendors / downstream systems & applicationso Hybrid delivery (Mel & Syd – client & technical; India – technical / testing)• Program Consultant (Pre-Sales / Strategy)o Client Workshopso Strategy Submissions Show less

Sydney, New South Wales, Australia

This role reported into the General Manager of Argo Logic. The focus of the role is to establish / manage the Technical Practice and own the delivery of key client Programs end to end. Working alongside Sales, Pre-Sales, Commercial and PMO teams to enable clients to realize their business objectives via the successful implementation of Salesforce cloud products and services. Establish / improve Practice and Program Delivery processes and governance best practices that underpin… Show more This role reported into the General Manager of Argo Logic. The focus of the role is to establish / manage the Technical Practice and own the delivery of key client Programs end to end. Working alongside Sales, Pre-Sales, Commercial and PMO teams to enable clients to realize their business objectives via the successful implementation of Salesforce cloud products and services. Establish / improve Practice and Program Delivery processes and governance best practices that underpin successful SaaS IT implementation and delivery. Direct involvement with resource acquisition and resultant career planning; project planning, scheduling, and prioritization; capacity planning / utilisation; day to day decision making that is both needed and often critical to IT services implementations and client steering group facilitation.KEY OUTCOMES• Leadership for Program Delivery of Key Account (Toyota Insurance)o $2.5m SOWo 9 Argo team memberso Hybrid (Mel – client, Syd / Bali – team)• Head of Technical Practiceo 16 staff (all remotely managed) Show less

Melbourne, Victoria, Australia

This role reported into both the Country Manager APAC and Director of Professional Services EMEA / APAC of Xactly. The focus of the role was to manage and deliver Xactly SPM cloud products and services that enabled customers to realize their business objectives. Xactly Professional Services focuses on providing World Class Service on the full platform of Xactly SPM solutions to help customers remove constraints and accelerate their journey through the SPM maturity model

Melbourne, Victoria, Australia

Wipro Limited is a leading global information technology, consulting and business process services company. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. In the Australian market, Wipro is powered by Appirio. developing modern business applications for enterprise companies and delivers the tools they need to… Show more Wipro Limited is a leading global information technology, consulting and business process services company. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. In the Australian market, Wipro is powered by Appirio. developing modern business applications for enterprise companies and delivers the tools they need to attract top talent, boost collaboration, and deliver exceptional customer experiences. Our experience-led strategy focuses on the four pillars of success: implementation success, user success, operational success, and financial success to close the value gap and to ensure customers realize the full value of their technology investments.We discover ideas and connect the dots to build a better and a bold new future.https://www.wipro.com/en-AU/ Show less

Melbourne, Australia

Appirio, a Wipro Company, develops modern business applications for enterprise companies and delivers the tools they need to attract top talent, boost collaboration, and deliver exceptional customer experiences. Our experience-led strategy focuses on the four pillars of success: implementation success, user success, operational success, and financial success to close the value gap and to ensure customers realize the full value of their technology investments. Appirio, founded in 2006, is a… Show more Appirio, a Wipro Company, develops modern business applications for enterprise companies and delivers the tools they need to attract top talent, boost collaboration, and deliver exceptional customer experiences. Our experience-led strategy focuses on the four pillars of success: implementation success, user success, operational success, and financial success to close the value gap and to ensure customers realize the full value of their technology investments. Appirio, founded in 2006, is a global strategic partner of Salesforce and long-time Google partner who has helped over 3,000 enterprises adopt effective cloud-based solutions across industries, including Healthcare & Life Sciences, Banking, Higher Education, Manufacturing, and Retail. Check us out here https://appirio.com/ Show less

Melbourne, Australia

CBRE is the world’s largest commercial real estate services and investment company, with the #1 global market position in leasing, property sales, outsourcing, property management and valuation. CBRE is also the largest commercial property developer in the United States, and has more than $104B of Assets Under Management within our Global Investors business. Our more than 80,000 employees serve clients in over 100 countries, including over 90% of the Fortune 100.My current role reports… Show more CBRE is the world’s largest commercial real estate services and investment company, with the #1 global market position in leasing, property sales, outsourcing, property management and valuation. CBRE is also the largest commercial property developer in the United States, and has more than $104B of Assets Under Management within our Global Investors business. Our more than 80,000 employees serve clients in over 100 countries, including over 90% of the Fortune 100.My current role reports into the Head of Digital & Technology for CBRE Pacific, primarily focused on the Salesforce Sales Cloud platform. I am accountable for creating, executing and managing a sustainable Program to ensure that Salesforce.com becomes the single source of truth for CBRE Pacific Sales, Support, Client Care and Sales Operations,The Program has assumed direct responsibility for: ● Positioning 2019-20 Program● Current State Assessment● Master Data Identification ● Process Standardisation / Simplification● Approach to Governance● Dashboards & Metrics● Adoption & Effectiveness● Forecasting● Support Model● Training● Communications● Integration Strategy with other CBRE systems Show less

Melbourne, Australia

This role is an integral part of the Sales leadership team, focusing on the coordination and management of all facets relating to leading a high performance sales team. This will include over sight of performance metrics, sales systems, and collaborating with key business partners to ensure we are driving absolute effectiveness between Finance, People, Marketing and Training. The role has direct alignment to improving sales outcomes and the development of front line staff.

Melbourne, Australia

This leadership role reported to the Head of Sales Enablement and Planning (formerly Sales Enablement and Service Delivery), a unit that comprises Sales Performance, Sales Systems, After Sales, Business Transition as well as a Planning and Governance arm, supporting the Sales and Service teams across the Enterprise. Sales Performance was a multi-functional team covering Sales Effectiveness, Sales Metrics, CRM Dashboards, Customer Reporting and the Sales Incentive Scheme. As the manager,… Show more This leadership role reported to the Head of Sales Enablement and Planning (formerly Sales Enablement and Service Delivery), a unit that comprises Sales Performance, Sales Systems, After Sales, Business Transition as well as a Planning and Governance arm, supporting the Sales and Service teams across the Enterprise. Sales Performance was a multi-functional team covering Sales Effectiveness, Sales Metrics, CRM Dashboards, Customer Reporting and the Sales Incentive Scheme. As the manager, I was accountable for ensuring the effective use of Salesforce.com through coaching, the governance of the sales processes and associated functionality, provision of data quality metrics and insights, managing the execution of annual customer segmentation, program for Salesforce.com dashboards, external Customer Reporting of accurate network information and execution of the Sales Incentive Schemes across a wide range of business units and users (500+).This role expanded to include the Sales Optimization and Contract Performance functions during a restructure in September 2015. The unit was formerly known as Sales Enablement and Service Delivery, comprising Sales Planning and Reporting, Sales Optimization, Sales Systems, Service Delivery, Implementation, Contract Processing and Performance. Show less

Melbourne, Australia

Operating as part of a centralised team, the Senior Performance Analyst role was to provide a business advisory service to the Retail SBU Executive(s) and embedded Finance teams. The primary focus was interpretation of the financial results measured via the corporation’s Profitability and Performance Measurement model (PPM). To support good SBU decision making, preparation of consulting reports around business performance, opportunity identification and risk assessments were delivered… Show more Operating as part of a centralised team, the Senior Performance Analyst role was to provide a business advisory service to the Retail SBU Executive(s) and embedded Finance teams. The primary focus was interpretation of the financial results measured via the corporation’s Profitability and Performance Measurement model (PPM). To support good SBU decision making, preparation of consulting reports around business performance, opportunity identification and risk assessments were delivered, containing an understanding of process and product costing and activity based management (ABM) processes. Show less

Melbourne, Australia

This role was created to oversee the Sales Operations Management of the National Sales structure, territory and account resource planning, which were key inputs into the strategy to deliver the National Gross Profit Target for Sales and Services business.Major deliverables included the establishment of annual target setting for sales and clients (revenue and profit), as well as the ongoing weekly forecasting measurement processes of Pipeline & Yield metrics.Accountable for the… Show more This role was created to oversee the Sales Operations Management of the National Sales structure, territory and account resource planning, which were key inputs into the strategy to deliver the National Gross Profit Target for Sales and Services business.Major deliverables included the establishment of annual target setting for sales and clients (revenue and profit), as well as the ongoing weekly forecasting measurement processes of Pipeline & Yield metrics.Accountable for the commercial ownership for Vendor Alliances (revenue targets & associated rebates). Show less

Melbourne, Australia

As trusted advisor to the Business Unit Executive, the role of Profit Manager was responsible for working across a multi functional team, utilising their skill sets in order to deliver the A/NZ Profit Target for the hardware brand System X.Major accountabilities included the BUE Business Plan, encompassing Sales, Margin, Productivity and Overhead, in addition to setting the Strategy for Promotional Programs & Pricing to the Channel (Direct, Distribution & Business Partners).Responsible… Show more As trusted advisor to the Business Unit Executive, the role of Profit Manager was responsible for working across a multi functional team, utilising their skill sets in order to deliver the A/NZ Profit Target for the hardware brand System X.Major accountabilities included the BUE Business Plan, encompassing Sales, Margin, Productivity and Overhead, in addition to setting the Strategy for Promotional Programs & Pricing to the Channel (Direct, Distribution & Business Partners).Responsible for commercial structuring of major deal pricing for large clients, tenders and RFQs, in line with IBM governance and sign-off procedures, in certain cases leading directly with VIC based clients, as BUE delegate. Show less

Melbourne, Australia

Responsible leading the function of Business Case preparation/review and transactional pricing process for Hardware brand (System X). Accountable for major commercial proposal delegation.Managed pricing delegation across a team of 3 staff effectively, in order to balance speed to market by establishing pricing SLAs and profitability via a deep understanding of unit costing mechanics.

Dublin, Ireland

This role supported the channel known as ibm.com, which is sales to customers via the Telephone (Call Centre) or Web portals. I was accountable for the coordination of the multi cycle Budget process from a Finance & Planning perspective, resulting in annual budget pack, and associated reporting of the monthly Revenue results, variances and commentary for NE (Northeast Europe) region. Responsibilities included presenting analysis of metrics (channel/brands/country/customer set) to ibm.com Sales… Show more This role supported the channel known as ibm.com, which is sales to customers via the Telephone (Call Centre) or Web portals. I was accountable for the coordination of the multi cycle Budget process from a Finance & Planning perspective, resulting in annual budget pack, and associated reporting of the monthly Revenue results, variances and commentary for NE (Northeast Europe) region. Responsibilities included presenting analysis of metrics (channel/brands/country/customer set) to ibm.com Sales Director, channel VP and CFO. In addition to monthly submission to Corporate HQ in New York of the ibm.com F&P measurements & executive summary. Show less

Dublin, Ireland

Working for the country Finance Manager, the role was responsible to produce the overall annual IT plan for IBM Ireland & manage €30m of internal IT expenditure for the IT Delivery teams that serviced the whole of Europe.Lead out the in-country implementation of UBC (Usage Based Charging) – cost recovery mechanism, including customer interlock based on usage/requirements, reporting and variance analysis.

Adelaide, Australia

Bachelor Of Economics, Accounting

Education record