Michael Aker Email & Phone Number

• Assisted in the opening of the Cherry Creek location by interviewing and hiring the front and back of the house. • Ran a 21% beverage cost and 31% food cost.• Developed a team that scored 97% or better on all Quality Assurance assessments given by Hilton.• Created SOPs for consistent training for the Food and Beverage department.• Oversaw and created scheduling for Daz Bog Coffee, Pi Bar, Pi Kitchen and the banquet departments.• Worked one-on-one with group contacts to fill all groups’ needs to make every event and conference a success. • Involved in ordering supplies and controlling the budget for front and back of the house.• Successfully managed budget for labor. • Controlled hiring, training and termination and all other Human Resource duties for Food and Beverage Department.• Trained and certified 3 hotel teams within the cooperation on TIPs alcohol awareness.• Started as On-Call Banquet Captain. Promoted to Food and Beverage Manager. Promoted to Food and Beverage Director at the HGI Cherry Creek.

• Opening management team for a 400 room, 24,000 sq. ft. meeting.• Successfully passed all Quality Insurance with 98% or better for the food and beverage department. • Assisted in hiring and was responsible for training all front of the house employees.• Assisted in all room set-ups for catering and conference event. • Worked directly with hotel convention and sales team for successful events. • Managed opening and closing duties for 6 different areas of food and beverage.

• Worked in a large-scale hotel and convention center (1,225 Rooms and 133,000 square feet of meeting space). • Assisted in all room set-ups for catering and conference events. • Successfully assisted the Banquet Manager with all aspects of the banquet department including personnel management, scheduling and resource procurement. • Filled the Banquet Service Manager position and oversaw the coffee break department for the hotel.• Managed a staff of 150+. • Ran functions ranging from groups as large as 2,000 guests to meal tastings for 3 guests.• Successfully managed up to 12 separate functions occurring at the same time.• Received Employee of the Month within first 3 months of employment.• Worked one-on-one with group contacts to fill all groups’ needs to make every event and conference a success. .

Degree, Radio Broadcasting

Bs, Pre-Med