► Provide business analysis support for business and functional applications, including analyzing and documenting business processes and translating user requirements to software development teams.► Identify requirements for testing, develops test plans, work with users to develop test scripts and coordinate test transmissions.► Collaborate with technical resources to develop estimates and implementation plans for technical solutions to business needs within approved project budgets.► Develop and maintain project schedules and produce project reports and documentation, BRD’s, Project Plans, Test Scripts, Test Plans and Charters using both Agile and Waterfall methodologies.

► Managed the development of Canadian Derivatives report with successful results as part of the Canada Migration project. ► Delivered international support with all levels of Canadian staff to present the policies and procedures of reporting.► Monitored customer set ups on CIF, in house KYC application, as it automatically feeds KYC approved customers into LIQ. ► Gathered and test new payment procedures for our loan system. After successful testing, present the new procedures to different areas and positions in loan operation department in a comprehensible manner.► Delivered regression and interface testing in addition created and executed test scripts. ► Spearheaded collaboration between IT, Loan Services, Treasury Operations and Controllers.► Designed reports using Cognos application.► Created daily, quarterly, monthly reports using various SQL queries and monitor all data for accuracy using V-Lookup and pivot table functions.

► Served as a liaison to front office relationship managers in all departments – Media & Telecom, Project Finance, Oil & Gas, Syndication/Agency, Leveraged Finance with respect to Loan IQ issues.► Accountable for the customer enrichment information in various key downstream reporting source systems – Loan IQ and in house applications. Lead on project to automate customer set up procedure via API upload from KYC application.► Awarded the tile of Subject Matter Expert (SME) in test-script execution during in house loan application migration to Loan IQ platform from time of purchase to go live date. ► Delivered LIQ training for customer notebook setup and base code table maintenance to team members during migration process.► Critical member of client servicing group that identifies all pertinent KYC, Bank Secrecy Act, and Client On-Boarding information, as per bank’s procedure, in the customer enrichment process.► Maintained detail oriented approach by calling and verifying standard settlement instructions: requires application input against credit facilities and loan trades. ► Monitored the reconciliation and certification process for all accounts in operation including daily and weekly tracking of entries across manual accounts to ensure timely resolution of open items on suspense accounts.► Contributed in the disaster recovery program as a matter of protecting the firm’s franchise in the event of an interruption to its business operations, technology, and facilities as part of the Business Continuity team.

► Reviewed policy breaches and escalations to identify themes and create recommendations► Drafted procedures for regulatory disclosures► Advised colleagues about regulation related to specific products and services► Helped maintain the barrier between private side and public side teams► Worked with IT to represent Compliance requirements for new systems