Michael Alem Email & Phone Number

• Maximising staff productivity by running training and development practices. • Devising, developing and executing strategic marketing plans to ensure business growth and development. • Undertaking daily management tasks and ensuring all activities fully comply with statutory requirements and company's policies and procedures.

• Led management team in identifying and correcting critical problems; constantly reviewed the workforce training matrix, schedules and all service operational policies. • Formulated and implemented new vision and strategic direction in increasing profitability and reducing and streamlining overhead expenses. Established the business reputation through effective liaison with professional bodies and other companies as appropriate. • Assisting branch manager in investigating and completing complaints made on time; providing evidence on how patterns and trends of complaints are shared and implementing strategies to improve the service offered.