Michael Alexander Email & Phone Number

Stamford, Connecticut, Us

System Upgrades & Maintenance - 30%| Monitoring & Troubleshooting 40%| Collaboration 30% • Validated and implemented hardware and software upgrades across nationwide video systems, ensuring stability, security, and optimal performance.• Utilized tools such as Sentry devices, IVMS, and Video on Demand probes to monitor network performance and resolve technical issues efficiently.• Worked closely with internal teams and vendors to address system challenges, ensuring seamless communication and timely issue resolution.m broadcaster to set top boxes and investigate alarms and outages.

Westminster, Colorado, Us

System Administration/Support 40% |Server/Network Management 20% |Incident Management 40%• Managed installations, upgrades, and troubleshooting for 5,300+ users and devices, including laptops, desktops, printers, and smartphones, ensuring system stability and end user uptime.• Configured and installed local servers, executed hardware and software upgrades, and maintained LAN/WAN environments to optimize network performance.• Handled 30+ tickets daily, documented issues in ticketing systems, and collaborated with external partners like NASA, Raytheon, Honeywell and HughesNet to meet SLA requirements and resolve technical issues.

Customer Service 20% | Operations Management 20% | Sales and Relationship Building 60%• Acted as a liaison between customers, warranty companies, and service technicians, ensuring clear communication and a seamless repair process.• Scheduled appointments, maintained up-to-date service records in dealership software, and ensured accuracy in customer documentation maintenance.• Advised customers on necessary maintenance and repair services, consistently achieving high KPI rates and building great relationships.

Greenwood Village, Co, Us

- Answered incoming emergent and non-emergent calls, 60 - 70 calls per shift.- Gathered and input critical information for ambulance transportation to include what level of medical necessity would be required.- In control of dispatch times and routes to and from pickup and drop off locations.- 100% remote position.

Oklahoma City, Oklahoma, Us

• Major customer service position interacting with guests and figuring out their needs first.• Building maintenance including painting, drywall, electrical, appliance repair, carpentry and HVAC repair. • Using a wide variety of tools from circular and miter saws, welders, drills, paint guns, and grinders.• Setting up meeting rooms for large business meetings and seminars.• Performing preventative maintenance to help reduce the number of future issues.

Carrollton, Texas, Us

• Supervised a staff of more than 10 employees and managed all administrative responsibilities. • Maintained the standards for the property and kept compliance with company standards as well as governmental regulations• Built relationships with local businesses to promote sales during the slow times of the year.• Exceeded targeted financial objectives for the property• Spent 90% of the day in front of customers or communicating with customers online or by phone.• Resolved all customer complaints in a timely and professional manner..