Michael Alexander, Jr Email and Phone Number

Management of general liability, auto, property (equipment), worker’s compensation, and/or other claims.• Provides support to managers on insurance matters and maintains active communication on all new and ongoing claims.• Maintains claim database for general reports.• Interacts with third-party adjusters, as needed.• Interacts with company management to obtain completed paperwork for all settlements.• Interacts with Corporate Safety Manager to obtain completed paperwork for all incidents.• Completes all required Vivid Learning Systems training.Analyzes all loss claims for trends and assists Corporate Safety Manager with corrective action.• Assists the Corporate Safety Manager and management in the implementation of the company's loss prevention program.

•Conduct complete investigation of losses through any appropriate techniques including interviews, recorded statements, documentation/data gathering and securing/preserving evidence­•Evaluate liability and damages; identify subrogation/salvage opportunities or suspicious claims. Prepare timely, concise reports as required. Promptly establish and maintain accurate reserves.•Verify, analyze and correctly apply coverage.•Develop strategy and negotiate claims to a timely conclusion, properly applying company and department policies and procedures. Decide on conclusion of loss (e.g. pay, deny compromise) based upon analysis of the facts, liability and statutory/case law.•­Determine need for and provide direction to defense counsel, independent adjusters or other technical experts. Monitor and control their costs. Attend hearings, pre‑trial settlement conferences, trials, etc., as required­•Keep agents, insurers, Agency OPS and Corporate Claims advised of file status and other matters required.•Involved in the promotion, marketing and advancement of the company through relationships with our PFS agents and their clients.•Frequently involved in making presentations, meetings or visits to agents, insurers, policyholders, prospective accounts and other groups related to claims resolution, service or technical issues.•Successfully complete relevant company‑sponsored continuing education as recommended by Claims Department Management.

Agency Business Support: works in tandem with sales executives to target key agencies for agency support initiatives and makes scheduled proactive calls/visits to pre-selected key agencies to: 1. Serves as key contact for assigned agents to help support and address critical needs with underwriting, service, and agency automation questions and training. 2. Along with SE, serves as "gateway" to Travelers for agency needs.

Handle 1st and 3rd party Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

In 2010 ranked #11 out of 120 P&C Agents for state of Texas.Exceeded sales goals for 2009 and 2010Received 100% Accuracy Award for policies submitted in 2010Underwrite all home and auto policies sold.I have received 88.8% score on MSII have maintained a 96% retention of all policies

Increased AR penetration from 38% to 41%Increased territory usage of Id and Id Lifestyle, also had an account finish in top 5 for increased sales in national promotion.I established several new national retail groups such as 1st Eye Care Buying group and Texas State Optical.I grew self consumer category within territory from 15% to 32%.

Increased AR penetration from 15% to 30%Increased territory usage of Varilux and Definity Progressives from 28% penetration to 35% in territory.Increased territory revenue each by 15%.I developed incentive programs within territory to help increase overall profitability of top accounts.

Established marketing plans, trainings, and incentive plans for wholesale laboratories in territoryI grew overall penetration and unit growth of Transitions by more than 25% in territoryManaged several retail groups; such as Texas State Optical, Oschners, Eye Trends, and Budget OpticalDevised marketing plans to enable over 15% growth in Transition units in all retail groupsI received Outstanding Customer Service awards in 2005 and 2006Part of multiple focus groups for marketing and part of implementation for new Sales Logics System.

Managed 25 merchandisers in Southeast Houston Territory.During 1999 implemented processes to enable our group to increase cases per hour from 10 to 15 and cut labor hours.During tenure, I had 3 merchandisers promoted to sales and 2 others promoted to route drivers.We finishes consecutive years more than $3,000 under allotted budget for merchandisers labor hours.