Touch Bank - app-only banking project by OTP GroupResponsibilities:• Stabilizing of Bank IT systems• Reducing time-to-market for new products/features• Efficient vendor and partner management• Project portfolio management• IT Operations management• Application lifecycle management• IT budget managementAchievements:• Improved Bank IT systems uptime from 93 % to 99,86%• Decreased the number of productive environment defects from 1200 to 80• Speeded up 2 months release cycle to a weekly release cycle• Agile methodology was adopted• Co-brand bank products were released – Tele 2 Drugie Pravila, Equilibria, Svyaznoy, MTS, Rostelekom Sinitsa• Reduced Bank running cost• Launched Bank loan product• Supported 10 fold growth of Bank customer base• Numerous professional society awards (innovation, technology etc) were achieved

United Card Services (UCS), a company of the Global Payments Group, is the largest independent processing company in Russia that services about 20% of the transaction volume generated by the cardholders of international and local payment systems in Russia.The company provides issuing and acquiring services for VISA International, MasterCard Worldwide, China UnionPay, JCB International, American Express and «Mir», as well as for merchants’ local non-bank cards.Responsibilities:• Renovation of IT organization• ITSM and ITIL adoption• SLA improvement• Legacy/outdated systems decommission • Reducing time-to-market for new features/productsAchievements:• 5-years IT Strategy was developed and harmonized with Group IT Strategy• IT Organization was renewed to meet the company-wide goals• Procedures and policy were developed• ITIL/ITSM was implemented including, but not limited to: o Event management o Incident Management o Change Management o CMDB• IT-Infrastructure was migrated to professional DataCenters• New HQ Office was established in Moscow• JCB, CUP, Mir payments associations were integrated• Procurement procedures were implemented• Adopted Kanban-like Agile methodology for internal development• A lot of BIG merchants including Apple & AmEx were integrated• Passed PCI DSS audit with no violation

Audition of all the IT resources of the Enterprise, Creation and implementation of all the corporate IT resources. Applying standard practices of all the corporate IT resources . Creation of IT team and development of IT department structure.Creation and implementation of complex corporate IT infrastructure. Implementation of IT infrastructure in more than 17 offices in different parts of the world by means of applying world’s best practices in building WAN. Creation and implementation of global VOIP infrastructure project across the corporate trans-national inter-office communicational requirements (based on CISCO and Asterisk (Open-PBX)); • Assuring 24/7/365 functionality of the company’s IT infrastructure• IT budgeting; • Managing of creation, maintenance and development of the corporate IT standards; • Realization management of the World’s best practices in implementation and development of Case management, Change Management, Service Desk Management, Configuration Management, etc.;• Creation and maintenance of corporate intellectual property catalogue; • IT security • Human resource management (hiring, screening, tutorship, motivation system management and attestation (certification) management; • Suppliers cooperation management, vendor management, invite bids/tender management and bid putting; Software and hardware purchases; MS True UP procedure managementl• Complex preparation of new offices – electricity system, access systems, remote access systems management; fire-alarm and fire-extinguishing systems installation projects implementation, security system implementation, security trainings for the personnel, electronic surveillance and other devices installation and setting up. Counter-blackout system implementation and installation.