Michael Allen Email & Phone Number

Cypress, Tx, Us

Longview, Texas, United States

- Provided support for 550 internal users among these teams: Operations, Maintenance, and Asset Protection. - Tested applications and Operating Systems ( Windows 11, Multi-scan function using .bat files for handheld scanners)- Onsite point of contact for remote network engineer teams. - Deployed and supported 115 Arista Switches, 390 Juniper Mist Access Points, 500 Workstations, 600 printers, 650 Zebra handheld scanner devices. 40 VOIP phones and 116 cameras during facility startup.- Used these tools to support the site: ServiceNow, Confluence, Jira, Zoom, Nagios, Termius, Teams and Slack.- Created in-depth documentation for new processes and setup of hardware. Setup Nagios Monitoring for Printers and created .bat files to assist in creating local users and administrators and change group policy during PC imaging .- Manage incident tickets using ServiceNow. Prioritization is based on severity / business impact. - Used Agile methodology for prioritizing / working backlog items, Managed backlog using Jira.

- Oversee and be responsible for the video and skill games, register systems and coin mechanisms, and server rack.- Manage the electrical and mechanical aspects of the game room; Oversaw $250,000 remodel of store, with multiple vendors.- Troubleshoot, repair and/or replace defective electronics.

Marshall, Texas, United States

- Performed general vehicle maintenance including oil change, and transmission service.- Ensured great customer service and assisted with vehicle claims.- Responsible for managing the floor, training new employees and creating a weekly schedule.

Spring, Texas, United States

- Certified to teach 25 Oil and Gas safety classes including BOSIET(Basic Offshore Safety Induction and Emergency Training), HUET(Helicopter Underwater Escape Training), Water Survival, Lockout/ Tag out, and Medic First Aid.- Performed troubleshooting and repairs on company network, workstations, and laptops.- Responsible for end user support for instructors and administrative staff. - Performed system monitoring for Windows 10 laptops and network drives which contained key training material for the instructors.

- Safety Diver and Assistant Instructor for OPTIO classes (BOSIET/HUET).