Michael Allford Email & Phone Number

New York, Ny, Us

Fairfield, New Jersey

Mahwah, New Jersey

• Directly supervise all team members and ensure proper completion of all daily hotel duties.• Communicates directly with guests and company account representatives to explain billing policies and procedures.• Collaborate with the General Managers and Sales Team on all facets of guest relations that include meeting room scheduling, customer service concerns, group billing, and cancellation polices.• Analyze high balance, trace, night audit, and credit card authorization forms to ensure accurate processing daily.• Handle guest complaints effectively and respond to Guest Relations cases including billing discrepancies and service recovery. • Collaborate directly with the sales team on all group contract related issues.

Hackensack, Nj

• • Resolve issues and contract changes requested by customers.• Processed late fees on unpaid accounts.• Ensured any debit/credit memos processed for changes are done accurately and timely.• Created daily rental agreement contracts. • Ensured that rental contracts were entered accurately into billing system.

Greater New York City Area

• Provided meeting notes to the VP of Sports Business Development, which aided in the cohesiveness of the sports brand development team and served as a point of reference for team recap meetings.• Managed day-to-day administrative tasks such as calendar management, meeting planning, travel planning, and expense processing for VP. • Created business development presentations through Microsoft PowerPoint, Excel, and Word documents for brands like Muhammad Ali, Under Armor, and TapOut consisting of new ways to attract more online consumers as well as raising brand awareness.• Researched new technologies, brands, or manufacturers as well as seeking trendsetting brands that exude originality. • Assisted in the preparation of client correspondence and status reports.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

H.S. Diploma, High School/Secondary Diplomas And Certificates

Education record