- Successfully managed and streamlined a bi-weekly release process, ensuring all tasks were thoroughly tested by Product/QA/Engineering and met release criteria- Designed and implemented intuitive dashboards to offer a holistic view of ongoing release activities, facilitating transparent reporting and decision-making- Co-Spearheaded the creation of a Program Management Office to enhance project coordination, communication, and efficiency across cross-functional delivery teams- Orchestrated the migration of developer workflows from Azure DevOps to Jira, optimizing project tracking and management capabilities- Pioneered the adoption of agile ceremonies, enhancing collaboration and aligning teams to achieve project goals effectively.- Managed issue and bug reports, working in tandem with Product and Development teams to investigate, prioritize, and resolve issues promptly.- Played a pivotal role in release planning meetings, assisting in organizing tasks on the DevOps task board and contributing to the continuous improvement of the release process- Utilized Jira Automations in order to streamline cross-team dependency resolution

- Pioneered the creation of the PMO as the inaugural Program Manager hire at Alcatraz, laying the foundation for effective program management and ensuring streamlined project execution- Solely responsible for enforcing the Software Development Life Cycle (SDLC), maintaining rigorous standards, and promoting consistency throughout the development process- Worked closely with the VP of Engineering to define and uphold software development standards, fostering a culture of innovation and best practices within the organization- Partnered with the VP of Product to strategize and synchronize software and hardware product roadmaps, ensuring cohesive product development efforts- Conducted a comprehensive evaluation of various software solutions to optimize PMO operations and enhance project management capabilities- Utilized formal processes and tools to efficiently manage project resources, budgets, risks, and change requests, ensuring optimal project outcomes- Acted as a Subject Matter Expert (SME) for Agile methodologies, with a particular focus on scrum master responsibilities, fostering agile practices within the team- Leveraged team feedback and performance metrics, including quality and delivery rate, to identify improvement opportunities and collaborated with the team to implement continuous enhancements- Maintained regular and transparent communication with organizational leaders, providing insights into project delivery progress, risks, and issue resolution to facilitate informed decision-making

- Effectively managed a diverse portfolio of client projects, optimizing the allocation of shared engineering resources, both in-house and offshore, while meticulously managing inter-project dependencies for seamless execution- Spearheaded the development and implementation of best practices, processes, and procedures aligned with the Software Development Life Cycle (SDLC) and business requirements, employing Agile methodologies to drive efficiency and innovation- Fostered close collaboration among Product Managers, Account Managers, and Engineers to ensure the successful achievement of project milestones with minimal disruption to project timelines, emphasizing effective communication and coordination- Tracked engineering development milestones and skillfully translated technical progress into easily digestible reports for senior leadership, enabling non-technical stakeholders to make informed decisions based on project status- Innovatively designed and implemented Key Performance Indicators (KPIs) centered around the efficiency and productivity of offshore development teams, allowing for more precise development timeline analysis and resource optimization

- Spearheaded program management for all facets within Cengage Learning's Core Systems domain, encompassing critical areas such as the Student/Instructor Dashboard and Identity Access Management (SSO)- Orchestrated, coordinated, and steered program activities across all program teams and stakeholders, guiding them through every program phase, from conceptualization and development to testing, content integration, deployment, and market introduction- Ensured thorough definition, prioritization, and clear understanding of program objectives, aligning workstreams with value-driven priorities for execution teams- Formulated comprehensive forecasts and schedules encompassing the entire initiative lifecycle, promoting synchronized efforts among all stakeholders- Maintained robust communication channels up and down the organization, offering insights and reporting on crucial milestones and performance metrics, thereby keeping all stakeholders informed on program health- Proactively identified and addressed roadblocks, dependencies, and trade-offs spanning multiple program teams and stakeholders, collaborating effectively with software engineering, product management, and sales teams to ensure swift resolution- Ensured roadblocks and trade-off decisions were correctly diagnosed, framed, and communicated, facilitating efficient resolution with the appropriate stakeholders- Identified and communicated program requirements within all teams, including content and software, to establish a strong foundation for program success- Acted as the program's representative in strategic planning activities, including finance and budgeting, ensuring alignment with organizational goals- Applied best practices in program management in line with agile software development methodologies, fostering efficiency and continuous improvement- Developed and delivered monthly executive-level updates, providing a concise overview of program progress and key insights

- Lead integration team on the creation of operational plans for acquired people, technology, and business functions- Manage functional working teams to implement actionable integration plans with strategic and tactical milestones- Coordinate integration process with regular cadence of project meetings- Monitor progress of integration to achieve transaction key value drivers and report metrics and recommend actions to senior management- Establish relationships with acquired company as the representative of PTC during an integration- Conduct sourcing research in order to find companies to acquire

- Project lead on various IT infrastructure projects with budgets as high as 25 million dollars - Create statements of work, service level agreements, and request for proposals based on project requirements- Manage the implementation of IT equipment, low voltage wiring, telephone systems, point of sale devices, sound systems, and the in-store communication networks in all domestic stores - Identify resource requirements for projects in regard to hardware products, finances, and vendors - Interact with various departments within TJX such as QA, Construction, Software Engineering, and Store Operations on a daily basis as well as senior leadership on an as needed basis- Track project success metrics and ensure projects meet internal and client expectations with respect to quality, budget, delivery time lines, and strategy- Award vendors work based on in-depth analysis of request for proposals and previous quality of work- Travel to specific site locations to perform quality control audits - Develop and maintain an understanding of equipment and technology platforms, drawings and specifications, materials and required standards

- Prepared transfer tax documents for New York State real estate purchases/deed changes- Consistently received praise for customer relations with real estate lawyers, paralegals and legal assistants in order to provide the proper documentation for their clients- Managed various projects for my department and would report directly to a Managing Director- Trained and managed new employees in ACRIS department

- Researched vested and prior owners of properties in New York State being refinanced in order to determine whether or not title insurance can be issued- Created reports based on the information gathered to be relayed to the lawyers involved- Utilized PACER, AIS and OFAC in order to determine whether any bankruptcies or judgments needed to be raised- Trusted by my manager to process and manage the flow of files based on a strict deadline

- Supported Director of Retail & Licensing with every day duties- Extensive use of spreadsheets, charts, graphs, pivot tables, lookups, and formulas utilizing Microsoft Excel to synthesize and manipulate data- Aided in developing and marketing a brand new team store in Nassau Coliseum- Analyzed sales reports to help forecast future merchandise orders- Assisted in operating the Game-Worn Jersey and Game Used Equipment program- Learned the basic principles in product licensing in relation to the NHL, New York Islanders and individual players as well as sponsors

- Cold called companies across the United States and Canada in order to sell our software tools- Diligently pitched our products and adjusted my technique in order to sell my product to administrators, managers and directors- Spent time as the sole database manager managing thousands of accounts on salseforce.com