Michael Alltop Email & Phone Number

Greater Boston Area

Manage the commercial and consumer loan servicing operations for a multi-bank holding company with $6 billion in assets.• Supervise, train and evaluate personnel in order to increase productivity, efficiency and effectiveness.• Serve as a source of operational and product expertise and as an authority on bank policies and procedures and lending regulations.• Monitor and maintain positive and productive intra and interdepartmental workflows and recommend/implement improvements as needed.• Integrated the Consumer Loan Servicing operations in Lincoln, RI with the corporate Loan Servicing operations in Boston, MA.

Greater Boston Area

Provided operational support, coaching, training and leadership to the Loan Servicing team. Established policies and procedures for the department. Served as the industry expert for all matters related to loan servicing, compliance, customer service, process improvement and systems.

Neeham, Ma

Managed borrower customer service and loan document compliance for multiple offices for an assigned portfolio of 470 Freddie Mac and CMBS loans totaling $6.5B.• Maximized recoveries and mitigated risks and losses, enhancing investor returns by recommending the transfer of distressed and non-performing loans to Special Servicing.• Improved borrowers’ on-time completion of property repairs and capital improvements in compliance with loan document requirements.• Increased staff productivity and significantly reduced turn-around time by designing a process to outsource the review of select borrower escrow release requests.• Grew revenues by negotiating the securitization of $1.9B in Freddie Mac Capital Market Execution loans.

Cincinnati, Oh

Designed loan servicing and asset management platform for new enterprise, including acquiring and installing a loan servicing system, hiring staff, creating policies and procedures and boarding 600 loans totaling $1.6B during a 9-month period.• Increased revenues by 15%, at no additional cost, by developing a successful 3rd party loan servicing platform that attracted lenders and other mortgage bankers.• Facilitated effective risk management by creating a Loan Monitoring Matrix to provide investors with historical operating data and current market conditions.• Reduced operating expenses 12% through the outsourcing of property inspections to qualified 3rd party vendors.• Achieved satisfactory ratings as a result of all Lender, USAP and Reg A-B audits.

Cincinnati, Oh

Managed the operations of a $2.3B commercial and multi-family loan portfolio for a network of 30 portfolio lenders and Freddie Mac.• Revamped payment processing and investor remittance processing from a manual process to an automated process; saved over 1K work hours per year, reduced errors by over 90% and streamlined account balancing.• Increased staff efficiency and reporting abilities by converting loan servicing platform from a DOS-based environment to a Windows-based environment.• Received servicing awards from Nationwide Life, Ohio National and GE Asset Management as a result of best practices.

Columbus, Oh

Supervised the loan servicing functions for a $2.4 billion commercial and multi-family loan portfolio for a nationwide Fannie Mae DUS, FHA and LIHTC lender.• Stabilized the working environment and provided mentoring and training for a staff of seven, thus reducing turnover by 100% and improving employee satisfaction.• Developed and maintained a Loan Servicing Procedures Manual to aid employees in providing the best possible service to all customers.• Received 2 Best Practices recognitions from Fannie Mae.

Columbus, Oh

Managed a nationwide portfolio of commercial and multi-family REO’s.• Negotiated and completed the disposition of 50 REO’s totaling $41.3 million.• Evaluated, underwrote and closed new loans, refinances and workouts.• Examined a portfolio of 200 commercial real estate loans for securitization as a CMBS pool.• Composed standard Real Estate Purchase Agreement and standard Lease Agreement.

Pittsburgh, Pa

Responsible for strategic market penetration of Taco Bell restaurants.• Completed markets studies for major markets in Ohio, Pennsylvania and West Virginia.• Met all goals for selecting and negotiating the acquisition of sites through purchase and lease.• Monitored restaurant construction and resolved problems to ensure on-time opening.

Columbus, Oh

Master Of Business Administration, Finance & Real Estate

Bachelor Of Science, Business Administration - Accounting