Develops new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.Identifies potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities.Initiates sales process by building relationships; qualifying potential; scheduling appointments.Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.Develops new applications by preparing specifications; conferring with product engineering.Closes sales by overcoming objections; preparing contracts.Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organiations.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Generate progress reports for clients and senior leaders within the organizationIdentify upsell, cross-sell, and renewal opportunities and communicate with the team regularly.

• Tending to customer, maintaining the appearance of the showroom, order management and arranging bookings. Bookings include taking all customer measurements, assisting customers with the designing of their garments (using our online design tools), inputting their orders, and consistent customer communication and follow up.• Managing all Showroom operations and monitoring staff performance• Cultivate customer relationships to create loyalty and foster brand ambassadors through always having a customer-centric approach via showing enthusiasm and understanding for the product and brand—this will go hand in hand with providing a memorable customer experience and streamlining every positive aspect of the InStitchu experience.• Provide impeccable customer service, particularly for more challenging or complex customer needs.• Strive to Achieve budgeted Daily/Weekly/Monthly and Yearly sales (including average $, UPT, and conversion rates, Customer Database Entry Targets).• Organising in-store events, corporate deals, collaboration and VIP customer experiences.• Lead the team by inspiring and motivating them to achieve targets and meet the standards required by the showroom.• Providing update ideas and actioning changes to showroom visual merchandising and team presentation.• Negotiating prices, promotions and payment plans, and then closing sales.• Resolving strain and conflict between staff to promote a jovial and productive workplace.• Complete store operational requirements by scheduling and assigning employees; following up on work results.• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Development and implementation and daily management of retail policies and procedures with Retail Management Team.• Monitoring all customer data entries into the database and proactively communicating the results against set targets to the team.• Review and assist in controlling retail expenses against budget for my store. Ensuring the store operates in a profitable manner.• Daily Management of my store, including overseeing achievement of sales targets, staffing and all other daily operations.• Proactively doing my stores roster 4 weeks in advance, and ensuring that the roster is adhered too and is to the needs of the business and Retail Management direction.• Manage customer service activities and staff competence so as to optimise and sustain sales performance and customer satisfaction.• Achieve or better budgeted Daily/Weekly/Monthly and Yearly sales (including average $, UPT, and conversion rates) Achieve or better budgeted salaries to sales % and dollars. Achieve Customer Database Entry Targets.• Recruitment of Store Team, as well as ensuring the full implementation of induction programs for new store team members, and monitoring of ongoing performance needs.• Effectively manage the performance and development of store team, to drive and maximise the sales performance and key result areas throughout your store.• Meet and exceed customer service expectations for timeliness and quality. Manage and resolve customer complaints that arise at a store level.• Having high motivation levels and the ability to pass on that motivation to staff, colleagues and customers.• Always representing the Company and setting the standard, through example, to customers, colleagues and staff.• operate effectively with limited direction and exercise initiative and judgment within the parameters of your responsibilities.• Provide expert advice, support and assistance to Customers on matters relating to products and company history.

• Exposed to Hermes diverse product lines that includes several facets of production and sales, including bags and leather goods, perfumery, home collection, ready to wear and prominent marketing campaigns in multiple countries worldwide.• Developed administrative abilities and high communication skills with VIP clients and colleagues.• Delivered high quality and consistency of service including identifying customer􏰀s needs, developing clients relationships, sale, and delivering post-sale services.• Developed good teamwork, discipline and mutual respect, as well as dedication and loyalty to the company. Responsible for all sales activities in store within Hermes standards image and services.• Delivered excellent interpersonal and communication skills, service orientation, passion, motivation for selling and strong aesthetic sense.

• Developed and maintained a personal client book with high profile VIP clients.• Developed a strong communication skills with experience of liaising with a range of prominent high profile clients through email and on the phone.• Achieved sales target and Strong KPIs.• Received visual merchandising training and assisted the visual merchandising team by preparing stock displays and organising store promotions.• Delivered excellent customer service tailored to wide variety of local and international clientele focusing on achieving Ralph Lauren's vision and objective.• Received visual merchandising training and assisted the visual merchandising team by preparing stock displays and organising store promotions.

• Managed to hit sales targets and maximised profitability.• Completed store operational requirements by scheduling and assigning employees; following up on work results.• Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.• Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.• Achieved financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.• • • •service levels.Managed stock levels and made key decisions about stock control.Updated colleagues on business performance, new initiatives and other pertinent issues. Maintained brand high standards through training, developing and leading by example. Created an enjoyable customer experience which exceeds customary standards andProduced Accurate Monthly Departmental Stock Reports, including maintaining brand•standards and accurate and best cost practice of all stock.• Assisted with the development of marketing collateral to support in-house promotions.• Maintained standards – including all Health & Safety practices and procedures, maximised margin potential and identified and implemented new products and service offers, whilst maintained the highest level of service.• Accomplished the store􏰀s goals through leadership and development of the store team, achieving store KPIs and targets.• Demonstrated excellent communication, inspirational, open , accurate and transparent.• Conduct inspiring monthly store meetings and concise, meaningful, accurate pre-shift meeting daily.• Participated in Store Managers Conference call weekly, monthly MAP meetings and attended conferences as required.• Managed the daily planner and monthly target planner.

Maximised inventory turnover through effective mannequin styling and presentation. Anticipated and planned for 􏰁slow􏰂 selling periods by organising blitz days and store promos to boost sales.• Efficiently managed small groups of staff members, enabling them to meet and exceed weekly sales targets on a regular basis.• Supported productive working relationships and facilitated cross-cultural communication, dealing with multi-lingual issues in a multicultural workplace.• Exceeded position expectations with strong KPI achievements in the areas of selling, store presentation and customer satisfaction.• Developed, delivered and communicated visual concepts and strategies to promote retail brands, products and services in-store.• Conducted research on current and future trends in design and lifestyle, and associated target market features.• Visited branches to coach in-store visual merchandising or sales teams to interpret the guidelines and training them in the execution of the visual concept.