Michael Almquist Email & Phone Number

Remote

• Partnered with Leadership and Business Teams to optimize reporting and analytics to drive success, process improvement, and strategic planning
• Maximized flexibility in data processes and reporting with strong skills in SQL, Microsoft Office (Excel, MS Access, Word, PowerPoint SharePoint Design), Windows operating systems, and analytical Software
• Developed, and presented reporting mechanisms that provided leadership teams with a comprehensive insight into trends, risk areas, and actions needed.
• Provided training for end-users and peers on business intelligence, analytical tools, and applications
• Strong analytic skills with the ability to extract, collect, organize, analyze, and interpret results for insights

• Familiar with SharePoint design, HMTL, and JavaScript
• Experience with Scheduling Aspect Software 4 years of experience
• Workforce Management Skills, scheduling optimization, real-time workload management, and routing of multiple platforms and Channels (Phone, Email, and Chat)