Manage/Backup Operational Services, Infrastructure Inventory, Ordering/Budget, Reviews, AssessmentsPBX/VM, Maintenance Schedules, Configuration StandardsVendor Schedules, Contracts/License, Wireless Networks/APs

Client Inventory/Client Backup, Deployments/Upgrades, Images/CIS Benchmarks, GPO/STIG, PBX/VM/Phones, Software Patching, AV Equipment/Camera Firmware updates Browser Patching, Client Deployment/ Aristotle Insight, Manage Engine, VPN Cisco Umbrella, Symantec

Upgrade software, device drivers and operating systems on a continuous basis•Test computers peripherals, hardware and software to ensure that they are working appropriately•Analyze network problems and manage preventative maintenance procedures•Configuring and updating IOS on Switches and Access Points•Created accounts for new hires in Active Directory•Managed and performed daily backups•Support end users with ongoing Information Technology and Software needs.

Install hardware, software, and device drivers•Troubleshoot hardware and software problems•Documented help desk tickets/resolutions, and provided overall assistance in a daily administration of an Active Directory Network.•Performed set-up, break-down, and transport of equipment on an as-needed basis.

Installing and configuring audio and video equipment for recordings. Also setup equipment for Conferences, Workshops, Drama Plays, Concerts, and Church services

Visual inspection on equipment Knowledge of troubleshooting audio and video equipment Configured wireless Mics, lapels, and Sound boards Operate various mixing console

Duties:• Installing and configuring audio and video equipment for recordings• Setup equipment for Conferences, Workshops, Drama Plays, Concerts, and Church services• Performed sound checks• Visual inspection on equipment• Knowledge of troubleshooting audio and video equipment• Configured wireless Mics, lapels, and Sound boards• Operate various mixing console see less

•Install hardware, software, and device drivers•Troubleshoot hardware and software problems•Documented help desk tickets/resolutions, and provided overall assistance in a daily administration of an Active Directory Network.•Performed set-up, break-down, and transport of equipment on an as-needed basis.•Upgrade software, device drivers and operating systems on a continuous basis•Test computers peripherals, hardware and software to ensure that they are working appropriately•Analyze network problems and manage preventative maintenance procedures•Configuring and updating IOS on Switches and Access Points•Created accounts for new hires in Active Directory•Managed and performed daily backups•Support end users with ongoing Information Technology and Software needs.

Supported all IT Services including desktop PCs, laptops, meeting room video conferencing and office printing. Monitored application performance and assisted with technical support. Duties:Help Desk and Technical Support Customer Service. Meeting customers face to face and handling & prioritizing problems.Escalated and identify any critical issues.Answer incoming calls from clients, processing emails, and logging calls.Followed procedures, checklists and updated supported documentation.Analyzed user supported statistics, data, and recommended appropriate measures.Performed routine backups and assist with disaster recovery.