Michael Alsdorf Email & Phone Number

Houston, Texas, United States

Spearhead a variety of technical activities including Demos, PoC, Presentations, Workshops, RFPs, Whiteboard sessions, Test drives, Technical Assessments & Evaluations, and Solution Designs. Facilitate collaboration between clients, stakeholders, and cross-functional teams to comprehend business requirements and devise inventive and impactful technology solutions. Manage and optimize client accounts by analyzing processes and designing solutions that improve productivity and efficiency. Plan and execute all technical pre-sales activities within the region, consistently meeting predefined targets. Lead the maintenance, upgrade, and implementation of IT systems for medium to large-sized businesses, managing the needs of multiple clients concurrently. Oversee complex backup and disaster recovery operations projects involving up to 20 vendors spanning electrical to software providers. Conduct risk assessments and devise mitigation strategies for technical challenges during solution implementation.Highlights of accomplishments in this role include:• Achieved a 400K increase in annual revenue by managing and expanding existing client accounts and acquiring new ones, resulting in higher customer satisfaction ratings.• Improved the processes of 12 large clients, leading to measurable efficiency gains and cost savings.

Houston, Texas, United States

Crafted and executed transformative strategies that propelled client processes to new heights, fueling a surge in productivity and efficiency. Managed multiple client systems, performed upgrades, and implemented new solutions, resulting in minimal down-time and increased operational efficiency. Mentored and trained junior technicians, fostering motivation and growth in the team. Managed and analyzed client accounts to design solutions while enhancing demos, processes, and procedures with a team. Led a team to ensure project completion within the scope and on time.Highlights of accomplishments in this role include:• Increased revenue by 50% annually through numerous technical pre-sales activities, upselling services, and acquiring new clients.• Conducted 5 software license reconciliations and audits with a focus on Microsoft and Adobe licensing

Spring, Tx

Managed the maintenance, upgrades, and implementation of new applications and hardware for Spring ISD students, faculty, and staff. Provided critical support during a ransomware attack, minimizing the impact on staff and students while restoring systems quickly and effectively. Migrated multiple servers to the latest operating systems, ensuring system stability and reliability. Implemented Net Gen XDR antivirus solution (Crowdstrike) to better protect servers and end users from cybersecurity threats. Highlights of accomplishments in this role include:• Maintained a vast network of 100+ computer systems, catering to the needs of a community of 60,000 students, parents, faculty, and staff.• Managed implementation of Manage Engine AD360 for Active Directory Management/auditing, improving system efficiency and security.

Developed and proposed tailored IT services for the client services team, fostering collaboration with sales teams, manufacturers, and customers to align solutions with customer demands and gain endorsement from key stakeholders. Maintained current client systems, upgraded/refreshed existing systems, and implemented new IT solutions for small to medium-sized businesses, managing the needs of multiple clients simultaneously. Documented and provided engineering expertise to facilitate the creation of new data center business relocations. Contributed subject matter expertise in project management and business process improvement to improve project outcomes. Conducted customer needs assessments and analyzed requirements via conference calls to deliver appropriate product recommendations.Highlights of accomplishments in this role include:• Achieved 100% client satisfaction and a 25% improvement in email system performance by migrating 15 Exchange 2007 servers to Exchange 2016.• Implemented backup and disaster recovery operations for 25 systems, reducing the risk of data loss and downtime by 50%.

Houston, Texas Area

Served as the primary Exchange Administrator, responsible for implementing and maintaining all aspects of the Exchange system, resulting in high-performing and secure email operations. Implemented and maintained company disaster recovery site, ensuring all data center requirements such as power, backup power, and enclosure/rack installations were met, resulting in minimal downtime in the event of a disaster. Supervised and trained junior technicians to perform daily exchange functions, including new user management, archiving and removal of old accounts, name changes, NDR message handling, and spam and filtering issue resolution. Developed and maintained comprehensive documentation for DR and Exchange activities, enabling efficient troubleshooting and knowledge transfer to team members.Highlights of accomplishments in this role include:• Designed and established a Disaster Recovery Datacenter using IBM Blade Center with ESXi and Xen App Hosts, Compellent SAN for File storage and Kaminario Solid State SAN for database processing, and Cisco routers and switches for networking.• Improved security by replacing physical Barracuda Spam and Firewall appliances with virtual devices and implementing a Cloud protection layer.

Houston, Texas Area

Installed and rebuilt existing servers by configuring hardware, peripherals, services, settings, directories, and storage to meet operational requirements. Coordinated with vendors to ensure the operation of cameras and systems equipment for video monitoring and storage for required time requirements. Monitored system integrity and availability of all hardware, server resources, systems, and key processes by performing daily system checks, reviewing system and application logs, and verifying the completion of scheduled jobs.Highlights of accomplishments in this role include:• Administered Blackberry services and handhelds while maintaining and administering Exchange accounts to meet operational needs.• Reduced server hardware by 90% through virtualization of data center using ESX, Dell Blade Servers, and Equalogic SANs.

Administered and maintained Altiris Notification Server, ensuring effective delivery of notifications to the campus community. Provided timely technical support to over 1000 users, resolving network connectivity, hardware, software, and printing issues. Implemented inventory management system for technical resources, improving organization and accessibility. Developed and delivered user training on new and existing technical resources, creating written documentation for reference. Supervised and coordinated technology relocation projects, effectively managing resources and ensuring timely completion. Managed the refresh and decommissioning of hundreds of computers multiple times.Highlights of accomplishments in this role include:• Improved AT and Testing Lab technical operations through proactive identification and implementation of appropriate solutions.• Simplified user administration process, ensuring efficient access to network resources.