A highly motivated and efficient professional with over 23 years of customer service experience in the HMO and Medical Center industries. Demonstrated mastery of management systems and managerial techniques; possess the ability to diagnose problems and implement creative problem-solving strategies and enjoy working with a wide diversity of people. A self-starter able to work independently on multiple projects and well organizes with keen attention to detail. Recognized through promotions for excellent work performance and being a top leader in multiple capacities. A bilingual and versatile performer with excellent communication skills that can interact with people in a tactful manner combined with strong mediation and interpersonal skills. A visionary team leader committed to achieving corporate goals and objectives with a history of building strong relationships with corporate stakeholders.