Michael Alvarez Email & Phone Number

Union, Nj

• Partner of the Quarter- Q2 2014 • Directly supervise 10 employees.• Manage a district of over $90,000+ average weekly volume.• Maintain business relations and help relieve any issues with up to 1,500 accounts.• Manage accounts dealing with AR and Customer Service.• Maintain, compose, and obtain service agreements.• Conduct proactive and reactive customer visits to develop and maintain the customer’s trust, retention and growth business.• Continuously train employees on OSHA regulations and maintain safety policies.• Field customer service calls.• Manage the growth of the operation through KPI performance.• Coach, train, and certify new hires in our SSR certification program.• Complete all tasks necessary to maintain an engaged and productive workforce.

Union, Nj

• Directly supervise 2 employees.• Assist Service Manager in coordinating day-to-day responsibilities for 10 employees.• Assist in managing accounts dealing with AR and Customer Service.• Compose service agreement renewals with existing accounts.• Head “Goodwill” visits our top accounts.• Cover routes for emergency absences.• Continuously educate staff on Safety and OSHA regulations.• Maintain inventory and pricing for accounts.• Field customer service calls.• Build partnerships with existing accounts in order to gain recommendations for Cintas.• Support and train new employees to the team.

Old Bridge, Nj

• Management position in training.• Handle large sums of money from all employees.• Run all food and liquor inventory for the restaurant.• Heavy customer service—welcoming guests, reversing errors, and ensuring their dining experience was worth coming back for.• Manage 6-12 members of wait staff per shift; ensuring employees are delivering excellent service.• Manage 3-7 cooks per shift, ensuring food was being prepared safely and correctly, and food is properly stocked.