Michael Alvarez Email & Phone Number

San José Metropolitan Area

San Jose, Costa Rica

- Application Modernization: Responsible for helping customers ensure their applications are compatible with the latest Microsoft software, such as Windows 10/11, Microsoft 365 Apps, and Azure Virtual Desktop- Customer Support and Issue Resolution: Provide technical support to customers facing application compatibility issues, troubleshooting problems, and working to resolve them promptly.- Documentation and Guidance: Create and update documentation, providing technical guidance, and helping customers understand best practices for application compatibility.- Collaboration and Coordination: Work closely with other teams, including engineering and product teams, to address and remediate compatibility issues.

San Jose, Costa Rica

- Strategic Operations Management: Direct on-site operations, including strategic planning, budgeting at local and regional levels, resource allocation, and performance management to drive organizational success.- Project Leadership: Lead the entire lifecycle of internal strategic projects, from planning and initiation to execution, monitoring, and closure. Define project scope, set deadlines, assign responsibilities, and track project performance to ensure timely and successful delivery.- Performance and Team Development: Conduct regular performance reviews and provide coaching and training to team members, fostering a culture of continuous improvement, accountability, and professional growth.- Account Management: Manage account transitions by defining required headcount and costs, necessary skills, and timeline management. Establish effective communication with account teams, executives, and clients to sign off and approve project plans.- Resource and Capacity Management: Collaborate with other leaders to strategically allocate employee resources, meeting project and account needs while supporting individual development goals.

- Leadership and Team Management: Oversee and mentor teams, fostering a collaborative and high-performance environment to achieve business goals.- Performance Reporting: Develop and deliver comprehensive monthly reports on key metrics, team performance, and project progress to senior management.- Strategic Planning: Lead organizational planning initiatives, ensuring alignment with business objectives and providing the necessary support for successful outcomes.- Goal Setting: Define and implement quarterly and annual objectives, encompassing business, financial, operational, service, and educational targets.- Productivity Oversight: Monitor and manage team productivity, ensuring alignment with organizational targets and continuous improvement.

Costa Rica

- Software Distribution Deployment: Developed and executed efficient software distribution deployments using Microsoft System Center 2012 (SCCM 2012), ensuring seamless delivery of applications and updates to target systems across the organization.- Patch Management: Managed the deployment of Microsoft security and vulnerability patches to safeguard systems from potential threats, ensuring compliance with security policies. Additionally, deployed third-party application patches to keep external software secure and up to date.- Software License Management: Administered and tracked software license entitlements to ensure compliance with vendor agreements, avoiding overuse or underutilization of licensed applications.- Team Leadership & Operational Management: Managed all operational aspects of the team, including setting schedules, coordinating mandatory trainings, and assigning distribution requests to ensure smooth workflow and productivity. Conducted yearly resource evaluations and offered guidance for team development.

- Technical Support & Mentorship: Delivered comprehensive technical support while providing mentorship in membership sales and retention strategies to drive team success.- Product Presentation & Sales: Led product demonstrations and delivered presentations to prospective clients, effectively communicating product features, benefits, and value propositions to support sales efforts.- Performance Management: Designed and implemented development plans to enhance key performance indicators (KPIs) for both sales and support teams, driving measurable improvements in overall team performance.

- Storage System Administration: Administer storage systems for Enterprise Servers, Storage, & Networking solutions, monitoring performance, capacity, and availability to ensure optimal operation and performance.- Technical Support & Troubleshooting: Assist data center technicians with storage devices attached to media, print, SMTP, and SQL servers.- Storage Security & Data Protection: Implement storage security measures including access controls, scheduled and manual backup jobs, encryption, and data masking to protect sensitive information.- Remote Support & Connectivity: Conduct support tasks over remote connections to servers running LTO, DAT, DDS, and RDX storage technology on both stand-alone and library modules. - Network & Storage Protocols: Experience on LAN/WAN & SAN protocols as well as SCSI, SAS, and FC interfaces.

Security+, Security+

Bachelor’S Degree, Psychology

High School

High School