Michael Ambers Email & Phone Number

Maintain surveillance of the MCX and protecting against theft and illegal activities. Gathers facts and evidence for incidents and record information on security incidents.

Unarmed and Armed Security Officer

GuardEcsorted in-bound shipping trailer to appropriate location, inspected seals and load. Directed drivers to nearest empties and applied locks to arrived shipments.

Pulled, dressed, and terminated CAT 5 and CAT 6 copper voice and data cable. Pulled, dressed, polished, and terminated both single mode and multi mode fiber optic cable. Built terminations racks and support systems for termination racks and also manufactured cable trays and support systems for cable trays.

Moves, adds and changes on Definity G3 switch; install software and replay voice mail system for new and former employees; install and configure desktops and printers as well as fax machines; connect ISDN; video conferencing; and fiber optic lines.

Moves, adds and changes on definity G3 switch; implement and configure vectors and vector direct numbers; monitored helpdesk website; troubleshoot and resolved system and equipment issues; coordinated installation with internal technician's to ensure accuracy and connectivity. Moves, adds, and changes on Avaya Intuity voice mail systems. Provided status for submitted requests, as well as provided remote administration to various sites.

Moves, adds and changes on the Vision MS PBX and Call Express voice mail system's; designed and implemented call processors and auto attendants; coordination of Central Office and long distance services; administration of remote sites.

Moves, adds and changes on Fujitsu's 9600 PBX, and Centigram voicemail system; coordinating with vendors as to the implementation of new trunk lines and ISDN lines; updating and maintaining ACD information and equipment, adding and updating route tables and scripts.

Maintenance and upgrading of the Definity G3; allocated all long distance charges to appropriate branches as well as provide technical support for key systems.

Administration of the Call Center's telecommunications system, including the Definity G3, Call Management System, Call Accounting, Conversant VRU, ITC Autodialer, data system reports. Handled all upgrades and installations; coordinated and supervised with office moves; installed computer hardware and software; maintained office security system.

Education record

Education record

Fujitsu Centigram Voicemail (Series 6; Fujitsu ACD-MIS(release 8+

Education record