Michael Amici Email & Phone Number

Evanston, Illinois, Us

Mclean, Virginia, Us

• Effectively managed all the day-to-day operations of a 110 unit Assisted Living and Memory Care community (71 AL/39MC encompassing two neighborhoods).• Hired, trained, mentored, motivated and led a team of eight department managers.• Responsible for the interpretation of monthly financial statements and budget variances; ensured that budgeted revenue was achieved or exceeded. Exceeded NOI goal by 300K in 2022.• Ensured compliance with OSHA requirements, state licensure, and company policies.• Achieved five deficiency free surveys in the seven years at the community.• Facilitated orientation and training for all team members.• Maintained effective, open communications with residents, staff, families and vendors and demonstrated excellent customer service skills.• Rolled out Point Click Care platform and was selected to pilot a new Care Labor Management Program.• Nominated and recognized as Executive Director Sales Leader and consistently maintained average occupancy of 95% or higher.• Served as Job Coach for newer Executive Directors and also served as Training Leader for both the Executive Director in Training Program and the Department Coordinator in Training programs.• Provided interim Executive Director coverage at other communities as needed.• Actively supported the region during Covid 19.• Member, CEO Advisory Board.

Houston, Texas, Us

• Managed community operations for this 131 unit assisted living and memory care community.• Built positive employee relationships; applied company policy in a fair and consistent manner. Implemented ongoing employee appreciation and recognition programs.• Carried out disciplinary actions and dismissal of employees as necessary.• Ensured continuity and consistency of community operation in delivery of quality of service.• Ensured compliance with regulations, policies, and procedures.• Led sales initiatives by participation in industry group and community functions.• Networked with local groups to generate awareness of the community.• Provided input for development of the community’s operation budget and manage for compliance.• Maintained operations in a 24-hour schedule.

Mclean, Virginia, Us

• Managed all the day-to-day operations of Sunrise of Schaumburg (82 units AL/MC) until transfer to Sunrise of Lincoln Park (60 units AL/MC) which was a complete turnaround operation.• Piloted the Terrace Club Day Program, an adult day program operating within the community.• Ensured compliance with OSHA requirements, state licensure, and company policies.• Maintained availability to team members and promoted positive relations through coaching and recognition; facilitated orientation and training for all team members.• Maintained effective, open communications with customers and demonstrated excellent customer service skills; worked with the management team to monitor and improve customer and team member engagement. • Ensured budgeted revenue is achieved by maximizing occupancy which trended 95% or higher.• Recognized in 2011 with the President’s Club Award for achieving operational excellence.• Achieved five deficiency free surveys in the six years of managing Lincoln Park.• Member, Sunrise Strategic Development Group.

Mclean, Virginia, Us

• Provided daily coaching and support to the team members in the Assisted Living program.• Provided regular, on-going training as necessary to the team members.• Completed team member performance reviews on a timely basis.• Developed and implemented an effective, ongoing recruitment strategy.• Maintained budgetary guidelines for daily staffing hours and supplies.• Monitored the Individualized Service Plans to ensure appropriate completion of tasks.• Communicated regularly with residents’ families and physicians as necessary.• Carefully selected to participate in the company Mentor program and later selected into the Executive Director in Training program.

• Recruited, interviewed, hired, and trained a team of qualified mentors.• Provided mentors with regular supervision and support.• Oversaw a caseload of approximately 60 children and completed monthly follow up with families.• Conducted assessment interviews with children and families to determine eligibility for the program and coordinated matches of mentors and children.• Reviewed and verified all Medicaid billings.• Marketed prevention groups to area schools and organizations.• Met with school personnel to determine the needs and direction of the groups.• Facilitated weekly prevention groups of 8 to 10 students.• Presented seminars to school classrooms, parent/teacher organizations, and local businesses.

Woodstock, Illinois, Us

• Represented and assisted homeowners in the marketing and sale of their home.• Assisted homebuyers in searching for a home and represent them in the purchase of that home.• Facilitated completion of the home inspection.• Coordinated with client’s loan officer and attorney.• Completed all continuing education requirements to maintain license with the Illinois Office of Banks and Real Estate and association with the National Association of Realtors.

• Coordination and management of day-to-day operations of the Community Case Management Program, HUD Rental Assistance Program, Psycho-Social Program, and two residential group homes.• Provided supervision, including probationary and annual evaluation of employees.• Assistance in program development and providing support to staff in carrying out program specific tasks to meet the needs of those individuals participating in the program of service.• Developed and instructed monthly Diversity and Medicaid training of all agency employees.• Assurance of the programs’ compliance with applicable standards and regulations.• Monitored expenses in accordance with the approved budget.• Responsible for physical property and equipment.