-Processing of shipping orders from clients locally and or internationally.-Established warehouse management system from order picking, staging of ordered items, document management and dispatch of orders.-Scheduling of items preparation for shipping through 3-PL (warehouse management software).-Responsible for preparing the labels of items to be shipped and making sure each label goes to the correct item.-Establishes good client relationship by solving customer concerns and complaints with top priority whether through email, phone call or via meeting.-Checker of all shipments leaving the warehouse and make sure documents are complete before shipment is dispatched (Bill of Lading, customs invoice, packing list etc.)-Organize warehouse stock mapping for order picking efficiency.-Regularly conducts inventory reports for client stock replenishment.-Prepares and compiles Bill of Lading for a client's shipment and make sure shipment complies with international customs regulation.-Tracking of shipments and proactively update client on the status of shipment.-Canvass of third-party agents for international shipments.-Discuss and present prices for each shipment order from clients.-Coordinates with warehouse team on expected shipments and receiving of delivered stocks to be uploaded in 3-PL.

- Support clients daily to troubleshoot and resolve any process/experience issues. Increase loyalty and provide excellent client relations by resolving customer complaints and responding to customer requests expeditiously.- Inform customers of sales promotions and services, warranties or terms of sale, places and processes payments for orders, refunds or exchanges- Train new staff on sales presentation techniques, customer service, client acquisition, sales reporting and usage of software used in the job.- Processing of Purchase orders for the department's expense payments through Procurify- Encoding and processing of all merchant data through Salesforce- Helps with the design and production of marketing collaterals such as printed card brochures by constantly speaking with the client on the design approvals.- Source out printing quotations for any printing requirements whether locally or internationally for a project to select the best quote with topnotch quality.- Responsible for dispatching marketing collaterals to be delivered to the client whether local or international through courier services.- Established inventory control management with systematic reporting on customer needs, interests, and potential for new/promotional products and services to increase efficiency.- Devised several innovative sales & retention driving applications that became extremely successful to famous clients such as Sony, Samsung, DHL, Standard Chartered Bank, HSBC, Visa, Mastercard and other renowned banks and telecom companies internationally.- Regularly performs UAT and make sure testing of the app build will meet client expectations to make sure they will be satisfied to get the approval in publishing the app live to the app stores.- Creates Project Plan including timelines on what tasks and deliverables are expected to be accomplished at a certain phase of a project and update the stakeholders to keep them updated.

•Ensure delivery of 5-star global brand service rating by catering to the needs of guests.•Responsible for cross-selling and upselling hotel products and services, promoting high-end accommodations whether in person or telephonically, and resolving guests’ concerns.•Facilitate meetings and collaborate with various departments to discuss key performance areas and create action plans for delivering superior guest experiences. •Demonstrate comprehensive knowledge of hotel management systems (e.g., Guestware, MICROS, OPERA), document management system and electronic communication system. •Perform audits of guest orders and ensure transactions are properly accounted and settled.

•Collaborate with department heads to execute action plans for hitting sales and P&L quotas as well as membership and client retention target rates.•Identify trends, provide recommendations, design strategic plans and implement changes to improve productivity, quality and customer-service standards.•Conduct interviews of job applicants, coach and mentor new employees, and conduct training for sales consultants, receptionists and service attendants.•Evaluate and audit facility maintenance work regularly using performance management metrics to achieve desired service levels and ensure maintenance of the club’s 5-star rating.•Lead the team in charge of conducting tours, selling membership to prospective clients, handling inquiries, and resolving customer complaints to ensure high customer satisfaction•Liaise with members by explaining the company’s policies, rules, procedures and contractual obligations to set expectations and ensure maximum transparency.•Facilitate collection of overdue payments, manage cash, balance the books, prepare financial reports and deliver action plans and ensure maximum performance and profitability.•Create supply management and up-to-date reporting plan to manage operational supplies and deliveries to ensure uninterrupted provision of services.•Oversee handling of daily transactions by auditing the cash management system and balancing of the total sales at the end of every shift.

•Handle the payroll, time management and HR-related requirements of the company’s over 300 contract workers and assist the Accounting department in other strategic tasks. •Prepare time sheets, compensation and other accounting reports for the Project Management Head and administer three-way verification of invoices for trucking deliveries.